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District Customer Service Manager

Toledo, OH
As decide by firm management.
April 09, 2016

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Cell: 567-***-**** Home:567-***-****



Accomplished Customer Services and marketing specialist within the Financial Industry. Trained and certified in Regulatory Compliance skills with comprehensive experience and solid record of contributions in banking & finance. Expertise in internal controls to support corporate goals in the financial industry.

Major expertise in the following Industry Categories: Retail Banking / Customer Services, Regulatory Compliance/Risk, Internal Control, Accounting & Finance, Consumer and Commercial Banking & Human Resources.


Master of Business Administration (MBA, Finance) Allama Iqbal Open University Pakistan.

Master of Computer Science (MCS) International College of Management Sciences

(ICMS) Pak.

Diplomaed Associate (DAIBP) Institute of Bankers Pakistan - Pakistan.

OCP-Oracle Certified Professional (Trained), PETROMAN Institute, Faisalabad Pakistan.

Member of ACAMS (Association of Certified Anti-Money Laundering Specialist- Online CAMS Certified) ACAMS Institute USA.


United Bank Limited – Pakistan

District Manager (2010–2014)

Deepen existing relationships through compliant services Leading Branch Customer Service Managers.

Implementation of AML / CFT regulations in branches and monitoring of all operational / transactions activities.

Manage compliance of issues highlighted by audit/CCAG teams & leakage of revenue in branches under control.

Mitigating fraud risks adhering to regulator & internal/external audits, Tax matters and regulation implementation where regulatory compliance remained prime focus to avoid inherent and legal risks.

Senior Manager (2000-2010)

Managing & ensuring delivery of risk free banking transactions in more than 100 branches of region.

Implementation of AML / CFT regulations in branches in all operational activities.

Ensure control awareness across through independently designed visit programs of CCAG teams with vital role of trainer to the branches and facilitator to internal, external and SBP audit/regulators.

Identification of Control gaps in operational framework and compliance to satisfy AML regulations.

To mitigate risk through risk assessment by analyzing inherent mitigating factors within retail and financing which ultimately affects bank’s integrity and self-assessment program collaborating with business partners to identify corrective action. Bank Manager (1983–2000)

Marketing for sales growth of business and improvement in Customer services

Managing Consumer/Commercial advances and Import/Export business to increase profitability.

Submission of statements, staff HR matters, assuring Internal Control, Independent developmental planning and handling finance related projects and dealing with regulators and other Government agencies for their successful execution. SOFTWARE SKILLS

Unibank, Symbol, CBS and all centralized network applications, ATMs monitoring and ADC

(alternate delivery channels), MS Word, MS Excel, Word, PowerPoint, Outlook, Oracle, SQL, and troubleshooting.


Available upon request

Contact this candidate