Chris Reich, PMP

**** ***** **** ****** **

St. Petersburg, Florida 33703

727-***-**** (cell)

acuaja@r.postjobfree.com

As a project leader, my goals are:

Team engagement and client planning

Unique solutions to problems

Clear and concise communication

Accountability – time, budget, quality

TECHNICAL SKILLS

As an independent Business Analyst, technical Product Manager, and Professional Services Analyst, I have over ten years of expert-level experience in technical project management with CRM, SDLC, and integrated technology (client/server, SaaS, Cloud, and hybrid environments).

Certified Project Management Professional (PMP)

Certified SalesLogix CRM Engineer (Client/Server, SaaS, Cloud), Admin, Developer

Provide business analysis, technical design, project management, implementation, and customization services for CRM and other IT-related systems. Responsible for:

oPresales custom demonstrations and proof-of-concept systems

oFormal needs analysis and requirements gathering to produce user profiles, user stories, and business requirements

oDetailing technical specifications (including pseudo-code) from requirements as documents and Wiki-based portals

oPerforming customization of CRM systems (VB script, Javascript, C# scripting, T-SQL)

oInstalling Windows OS, CRM software, SQL Server databases, and business process software

oData import from legacy systems

oIntegration to third-party web services and custom databases

oUnit testing and customer verification of customized IT systems

oIndividual and group training to Executives, Sales teams, and general users

oEvaluation and upgrades of hardware and software systems

Deliver data analysis and integration services for customer-related data stores, web sites, and business systems:

oPerform data analysis of CRM systems such as Sales Opportunities based on customer parameters (e.g. history of sales in East region over $10,000)

oImplement custom reports based on SQL, customized dashboards, Crystal Reports, and Microsoft Excel

oBuilt a SalesLogix CRM interface to MS Excel for custom reporting

oImplement CRM integration to ERP/Accounting systems (SalesLogix CRM, MAS/Sage ERP, QuickBooks, Dynamics)

PROFESSIONAL EXPERIENCE

CRMPlus Consulting Tampa, FL

August 2008 – Present (Contract-based)

Sr. Consultant

Project-based business analysis, SaaS services, and technical project consulting in CRM, integrated Web services, and related technical support.

Lead integrated CRM requirements, implementation, customization, and upgrade projects for mid-size businesses

Deliver data analysis including report writing and Excel analysis and charting

Provide integration services using various ETL and SQL query tools

MessagePixels, LLC St. Petersburg, FL

December 2007 – Present (Contract-based, independent)

Business Analyst and Project Manager Consultant

Provide business analysis, SaaS services, and project-based technical consulting in CRM, integrated Web services, and related technical support.

Gather requirements, develop specifications, manage project schedules, and perform software customization services for CRM integration, upgrades, and implementations on IT projects ranging from a few weeks to several months

Deliver data analysis and integration services for customer-related data stores, web sites, and business systems

Completed project tying in an on-line education system with SalesLogix CRM, which then allowed data to be exported to ERP system for invoicing.

Teach clients to maximize use of SalesLogix, including the use of “Groups” to generate lists and action items for users

Project manager and independent consultant for CRMPlus Consulting

Developed MPNews product that provided newsgroups, Web forums, and SaaS messaging services on a .NET and MySQL/SQL Server platform (retired product in January 2013)

Independent Development Partner and MPNews services vendor for Sage SalesLogix (2007-2009)

Sage Software Scottsdale, AZ

July 1998 – December 2007

Technical Product Management (Product Development Business Analyst)

October 2000 – December 2007

As product owner, led requirements analysis, planning, communication, and delivery of the multi-million dollar SalesLogix CRM product-line. Promoted within two years as technical authority on product to external partners, press, and media.

Analyzed requirements and market trends to delivered customer-focused, high-quality products, resulting in customer satisfaction, market success, and industry recognition

Redefined “product management” marketing role to “product ownership” business analyst role as company culture evolved from 75-employee startup to global corporate division

Responsible for technical SalesLogix CRM communication to worldwide audience of business partners and customers including technical implementation assistance and technical demonstrations

Defined, guided development of, and launched six major product releases in six years

Transitioned product strategy and design from Windows platform to Windows/Web/SaaS/Cloud

Established a new product lifecycle (development moved from waterfall approach to hybrid agile model)

Changed product design and re-negotiated partnership agreements to reduce fixed production costs in first two years by over $1 million

Within a matrix reporting structure, managed teams of product/program managers and organized larger project teams with stakeholders across the organization

Delivered oral and written communication and presentations to executives, partners, customers, press, analysts, and internal audiences, from small groups to conferences of hundreds

Established technology partner programs, directly developed OEM relationships, and negotiated contracts with multiple vendors

Professional Services Analyst

July 1998 – October 2000

In Professional Services Group, analyzed client’s customer relationship problems, developed proof-of-concept applications for prospects, and delivered custom software implementations. Managed projects for Key Accounts clients (large companies or divisions of global corporations).

Within first year, promoted to manage professional services team responsible for analyzing requirements and implementing CRM business solutions.

Managed all project aspects including proof-of-concept pre-sales applications, requirements gathering, software solution design, development, systems integration, quality assurance, and implementation at customer locations

Responsible for technical pre-sales demonstration, needs analysis, project management, and scheduling of multiple projects as lead customer contact

Participated in detailed product requirements and testing, working closely with Product Management, Development, Quality Assurance, Tech Support, IT, and external clients and business partners

Implemented internal CRM system that integrated leads, opportunities, invoicing, and compensation for internal sales as well as worldwide network of external business partners

Ormet Corporation Hannibal, OH

June 1995 – July 1998

IT Network and Technical Services Analyst

Established internal IT Help Desk. Promoted within eighteen months as IT department Business Analyst on key software projects, working with external consultants.

As IT project analyst, gathered requirements and developed technical specifications for two-year, executive-level activity-based costing project for multi-million dollar aluminum rolling mill operations

Developed and supervised four-member IT Help Desk group, providing training, technical service, and support to 400+ internal users

Designed and implemented internal IT Help Desk database application to record and track service

Administered 600+ PC Novell NetWare and Microsoft Windows network across multiple states

EDUCATION

The Ohio State University Columbus, OH

BS, Computer and Information Science

College of Engineering

PROFESSIONAL TRAINING

Certified Sage SalesLogix CRM Engineer, Administrator, and Developer

Experience with MS Office, MS Project, Visio, SQL, report writing, HTML, CSS, Javascript, C#, VB.NET, SaaS/Cloud environments, SDLC, Waterfall/Agile/Hybrid development methodologies

Education and experience with various hardware networks and software systems

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