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Technical Support Information Technology

Philadelphia, PA
April 09, 2016

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**** ***** **** ******

Philadelphia, PA 19142


Summary of Qualifications

Bachelor’s in Information Technology technician support specialist with over six years of experience in configuring and managing users. Proficient in Microsoft software and network operation which includes:

Routers, Switches, Servers, Pc’s and Terminal Servers LANs, WANs, VLANs,

Active Directory, MS Exchange 03,/365 File Serv, Print Serv, DNS, DHCP, IP/TCP,

Windows Server 2008/2012, Office 2010,Windows 7,

Professional Experience

Catapult Learning, Camden, New Jersey 2015-Present

Desktop Support Specialist

Support\Troubleshoot users software and hardware related IT issues

Configure Windows 7 and setup user’s account on pc’s.

Configure and troubleshoot Cisco VPN client network connectivity issues.

Support users via phone, in person, remote connection and email.

Manage users account in a windows server\Rack space cloud computing environment which includes.

Resetting passwords, unlocking accounts, editing user\group policy and filtering email settings

PATH Inc., Philadelphia, PA 2014 – 2015

Technical Support Specialist

Support end users with daily IT issues via phone, emails, tracking software, remote desktop support and face-to-face in a windows 7 and Server 2008r2 environment.

Troubleshoot and support users PC’s hardware, software, network phones, mobile devices, network printers and VPN connectivity issues.

Setup user pc’s, voice mail, network printers and track inventory in our access data base.

Create and manage user email accounts on exchange, outlook 2007, 2010 and office 365.

Create, manage, and delete users files, folders and accounts on Files server 2008, 2012 and Active Directory

Assist network engineer with configuring and managing windows severs, Virtual servers, routers and Switches

Perform daily maintenance check of monitoring servers, network activity, back up media storing media off site.

Communicate with vendor for hardware, software, printers and pc support and services.

Arch Insurance Group, Philadelphia, PA 2009 – 2014

Scanner/Desktop Support Technician

Support 70 users IT related issues at our branch location.

Communicate with staff, helpdesk, network technicians to trouble shoot and resolve technical hardware and software issues which includes.

Setup pc’s, monitors and network printers for new and existing staff.

Troubleshoot printer issues, network connectivity and printer settings

Troubleshoot network connectivity, image and reimaging computers, virus/malware cleanup and tracing cables or patch network connection

Scan company documents into images to share over the network

Input info in excel and assist office manager in day to day duties

QuaxlServ, Tewksbury, MA 2006 – 2007

Field Technician

Performed on-site computer repair & troubleshooting for Windows-based PC’s

Troubleshot and repaired hardware and software issues

Executed system repairs, upgrades, software upgrades and installations

Responsible for Virus/Spyware removal data recovery, wire and wireless network installation,

Completed laptop repair, marketed and promoted services

CompuCom Systems, Paulsboro, NJ 1999 – 2006

Configuration Technician

Interacted with technical support to resolve any vendor related issues, Installed/upgraded operating systems

Monitored/optimized systems memory, disk, and application performance

Installed and troubleshoot servers, workstations, and laptop components

Configured and managed hardware devices, drives, and network adaptors

Troubleshot windows desktop environment implementing network protocols and services


Peirce College, Bachelor Science

G.P.A. 3.7

Major Information Technology

Concentration in Networking, Administration, and Security

Lincoln Technical Institute, Certificate in Electronics/Computers, 1999

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