RASHEEN F. OLIVER
Philadelphia, PA 19142
Summary of Qualifications
Bachelor’s in Information Technology technician support specialist with over six years of experience in configuring and managing users. Proficient in Microsoft software and network operation which includes:
Routers, Switches, Servers, Pc’s and Terminal Servers LANs, WANs, VLANs,
Active Directory, MS Exchange 03,/365 File Serv, Print Serv, DNS, DHCP, IP/TCP,
Windows Server 2008/2012, Office 2010,Windows 7,
Catapult Learning, Camden, New Jersey 2015-Present
Desktop Support Specialist
Support\Troubleshoot users software and hardware related IT issues
Configure Windows 7 and setup user’s account on pc’s.
Configure and troubleshoot Cisco VPN client network connectivity issues.
Support users via phone, in person, remote connection and email.
Manage users account in a windows server\Rack space cloud computing environment which includes.
Resetting passwords, unlocking accounts, editing user\group policy and filtering email settings
PATH Inc., Philadelphia, PA 2014 – 2015
Technical Support Specialist
Support end users with daily IT issues via phone, emails, tracking software, remote desktop support and face-to-face in a windows 7 and Server 2008r2 environment.
Troubleshoot and support users PC’s hardware, software, network phones, mobile devices, network printers and VPN connectivity issues.
Setup user pc’s, voice mail, network printers and track inventory in our access data base.
Create and manage user email accounts on exchange, outlook 2007, 2010 and office 365.
Create, manage, and delete users files, folders and accounts on Files server 2008, 2012 and Active Directory
Assist network engineer with configuring and managing windows severs, Virtual servers, routers and Switches
Perform daily maintenance check of monitoring servers, network activity, back up media storing media off site.
Communicate with vendor for hardware, software, printers and pc support and services.
Arch Insurance Group, Philadelphia, PA 2009 – 2014
Scanner/Desktop Support Technician
Support 70 users IT related issues at our branch location.
Communicate with staff, helpdesk, network technicians to trouble shoot and resolve technical hardware and software issues which includes.
Setup pc’s, monitors and network printers for new and existing staff.
Troubleshoot printer issues, network connectivity and printer settings
Troubleshoot network connectivity, image and reimaging computers, virus/malware cleanup and tracing cables or patch network connection
Scan company documents into images to share over the network
Input info in excel and assist office manager in day to day duties
QuaxlServ, Tewksbury, MA 2006 – 2007
Performed on-site computer repair & troubleshooting for Windows-based PC’s
Troubleshot and repaired hardware and software issues
Executed system repairs, upgrades, software upgrades and installations
Responsible for Virus/Spyware removal data recovery, wire and wireless network installation,
Completed laptop repair, marketed and promoted services
CompuCom Systems, Paulsboro, NJ 1999 – 2006
Interacted with technical support to resolve any vendor related issues, Installed/upgraded operating systems
Monitored/optimized systems memory, disk, and application performance
Installed and troubleshoot servers, workstations, and laptop components
Configured and managed hardware devices, drives, and network adaptors
Troubleshot windows desktop environment implementing network protocols and services
Peirce College, Bachelor Science
Major Information Technology
Concentration in Networking, Administration, and Security
Lincoln Technical Institute, Certificate in Electronics/Computers, 1999