Customer Service Sales
Resume:
Randal R. Hubert
Wichita, KS 67216
********@*********.***
CAREER OBJECTIVE:
Accomplished, result-oriented professional seeks a challenging position offering opportunity to utilize and enhance developed skills to achieve long-term career advancement.
EDUCATION:
Executive M.B.A. – Friends University, Wichita, KS, 2009
B.S. – Business Management – Friends University, Wichita, KS, 2003
Associates – Accounting – Hutchinson Community College, Hutchinson, KS, 1983
SUMMARY OF QUALIFICATIONS:
Strong communication, listening, negotiation and problem resolution skills utilized to maintain customer loyalty and positive employee relations.
Assertive, goal-oriented, self-disciplined and enthusiastic. Able to quickly learn new product knowledge to effectively communicate benefits, advise clients, and secure new business.
Proficient with Lotus 1-2-3, Microsoft Excel, Word, PowerPoint and Access, AS/400, DCD, Symix, SAP, MAS 90/200, QuickBooks, ProSystem fx, PeopleSoft, Oracle, EZ Spirits
Ability to communicate with persons inside and outside the organization
Ability to work in a team structure
Ability to make decisions and solve problems
Ability to plan, organize, and prioritize work
Ability to obtain and process information.
Ability to analyze quantitative data.
Ability to sell and influence others.
CAREER HISTORY:
Davis Liquor Outlet 2006 – Present
Wichita, KS
Position: Night Manager
Duties: Manage inventory levels and stock rotation. Provide exceptional customer service and make empowered decisions daily.
CCH Tax and Accounting 2005 – 2007
Wichita, KS
Position: Accounting Software Release Analysis Tester
Duties: Testing of Accounting program and all financial reports for accuracy. I-32 Project design and featuring editor testing. Responsible for design and calculations of ProSystem fx write-up release. Performed analysis of payroll forms and financial reports; testing per design specs and state specs for accuracy, completeness, and functionality. Received Excellence in Action Award.
Joyce Kennison Agency, Inc. 2002 – 2004
Wichita, KS
Position: Licensed Customer Service Representative
Duties: Responsible for maximizing sales of property, casualty, life and health insurance products; including providing quotes, writing policies, and generating/closing sales. Maintained exemplary levels of customer satisfaction. Participate in development of operational policies and procedures. Implemented marketing and advertising strategies to increase sales volume. Increased agency sales by 15%, while maintaining high levels of customer retention and reducing claims through policy underwriting.
Raytheon Aircraft Company 2000 – 2001
Wichita, KS
Position: Relocation Expense Auditor
Duties: Handled all aspects of collection, review and analysis and reporting of domestic and international employee relocation expenses. Perform tax return preparation for 9 companies in 48 states. Responsible for administration of payroll, paycheck sorting and distribution, and payroll tax deposits. Achieved lowest percentage of errors relating to relocation expenses and W-2s.
Burnham Products 1996-1999
Wichita, KS
Position: Accounts Payable Manager
Duties: Performed collection and processing of payment for all invoices and sales expense reports. Responsible for bank account reconciliation, spreadsheet preparation, and application of cash received. Handled daily deposits for open invoices and produced credit memos. Reconciled payroll and accounts payable subsidiary ledger to general ledger.
References Available Upon Request.
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