Shanté Jones

**** ****** ******, *** *** • Brooklyn, New York 11213 • Phone – 917-***-**** • acuagh@r.postjobfree.com

BUSINESS ANALYST

PROJECT MANAGER

High skilled professional with over 15 years of analysis, business intelligence, database management, and project management experience in private, public, and nonprofit sectors. Proven success and strong track record in enhancing the bottom line, achieving goals, and solving management problems.

AREAS OF EXPERTISE

Oracle OBIEE SQL

Performance Management System Development Life Cycle

Business Process Improvement / Engineering Budget Planning and Management – Capital / Operating

Business Case and Requirements Reporting and Dashboards

KEY ACCOMPLISHMENTS

Re-engineering multiple processes and performance/tracking methodologies

o40% reduction of workload and resource requirements

o10% cost savings through

Spearheaded the utilization and implementation of agency - wide application – Oracle OBIEE B-SMART

o35% improvement in service levels

Managed and retained a highly regarded contract valued at approximately $5M

Instrumental in the recent analysis of legislative policies

o 25% revenue increase for the department

RELEVANT EXPERIENCE

BEDFORD STUYVESANT UNITY YOUTH RESOURCES, INC, BROOKLYN, NY 2012 - Present

Nonprofit organization providing services to under-served and ex-offender youths

Director – Business Development and STEM Program

Building relationships with corporations, community, and government for resource acquisition – acquired $150,00 in donations

Management of STEM / BI program for 100+ youth participants

Developing, implementing, and managing organization’s IT, operations, marketing, and fundraising plan for grassroots program – resulting in 250% increase in site visibility

Overseeing and planning structure of databases, reporting tools / schedule, and other analytical operations

Preparing and delivering quantitative and qualitative reports, forecasts, and market research

NEW YORK CITY DEPARTMENT OF BUILDINGS, NEW YORK, NY 2008 - 2012

Government agency responsible for oversight and enforcement of building safety and regulations

Administrative Staff Analyst - & PlaNYC Benchmarking Sustainability Program Manager - Enforcement

Developed, implemented, launched, and managed enterprise BI and Analytics system and unit for citywide inspection, compliance, and enforcement division created to improve performance in all business areas

Responsible for division’s fiscal and budget planning – of $25M budget

Led newly introduced energy benchmarking program for NYC’s largest building structures

Managed penalty program - issuance and resolution of DOB and ECB violations and Commissioner’s orders

Oversaw contract adherence, budget - $15M, and administrative functions

Injected business intelligence and analytics into unit’s operations through training, dashboards, and process improvement / re-engineering

Designed, conducted, and provided team and C – level management with routine and ad-hoc reports and presentations - utilized queries, and mining, warehousing, and repositories

Analyzed economic, fiscal, safety, and service impact of policies, budgets, and projects

Delivered findings and presentations to senior staff on capital project proposals – financial analysis, user cost, etc.

Restructured quality assurance and performance management business areas – implemented KPI’s

Acted as point-of-contact and liaison for unit to inter-agency, intra-agency, media, and public communications, IT, central fiscal department, strategic planning, and Mayor’s Office

Shanté Jones

OTHER EXPERIENCE

UNITED NATIONS / ADECCO, NEW YORK, NY 2008

Non-profit organization designed to maintain global relationships and world peace

Client Program Manager

Managed entire operations of the organization’s telecommunication operations $5M contract, 30 staff members – call center, field operations, PMO

Redesigned and/or launched quality assurance, workforce management, and performance management areas

Oversaw all administrative functions - hiring / firing, payroll, billing, and safety

Developed, designed, and presented routine performance reports, and service level trends – SLA, adherence, etc.

NEW YORK CITY DEPARTMENT OF HOMELESS SERVICES, NEW YORK, NY 2007

Government agency with a mission to prevent homelessness

Business Analyst / Project Manager Intern

Acted as member of project team for design and implementation of city wide computerized housing inspection system

Assisted financial director with project financing planning - cost / benefit analysis,

Contributed to building businesses case, gathered business requirements, mapped processes, and designed use cases

Assisted director with financial planning – resource requirements and budget - selection of consultant, preparation of cost / benefit analysis, etc.

VERIZON COMMUNICATION, INC., BROOKLYN, NY 2000 - 2005

Global corporation that provides communication services

Supervisor / Assistant Analyst

Coached, motivated, and lead team of 20+ call center administrators to meet service and sales objectives

Managed workforce of 200+ employees – scheduling to meet call volume demand and service level agreement – re-engineered process for 15% increase in productivity

Worked alongside Area Operations Manager on center’s budget, collective bargaining, and new initiatives

Provided analytical support – designed reports, data extraction, SQL reporting

Editor in chief company-wide agency that communicates changes and organizational culture to employees

Oversaw and lead customer satisfaction area of the customer retention program

EDUCATION

Masters Business Administration – Metropolitan College of New York – 2008

Bachelors of Social Science – College of New Rochelle - 2005

AWARDS AND RECOGNITION

White House Business Council State Corporate Representative

Certificate of Special Congressional Recognition

New York Times front page feature for NYC Department of Education Universal Pre-K Campaign

SKILLS

Access. Oracle OBI EE. Portfolio Manager. Salesforce. Google Analytics. Tableau. SQL. SAP Crystal Reports

Data warehousing and mining. Data Management System. Data mart. Metadata.

Financial statements. P&L. AP / AR. Reconciliation. Contract management. Quickbooks, Financial analysis. User cost. RFP. SOW. Financial modeling and forecasting.

Microsoft Office - Word, Excel, PowerPoint, Outlook, Visio, Share Point and Project. Microsoft Dynamics. Lotus Notes.

Micro Media – Dream Weaver, PhotoShop, and Flash. Adobe.

World Wide Web, Service Engine Optimization, Website development. Social media.

Constructing use cases. Documenting business processes and flows. Elicit requirements. Data modeling. Customer Service Business Process.

Siebel. Application Suites. ACD. IVR. HTML. ERP. CRM. Agile. Scrum.

Communication – verbal and written. Change management. Problem solving

Contact this candidate