High skilled professional with over 15 years of analysis, business intelligence, database management, and project management experience in private, public, and nonprofit sectors. Proven success and strong track record in enhancing the bottom line, achieving goals, and solving management problems.
AREAS OF EXPERTISE
Oracle OBIEE SQL
Performance Management System Development Life Cycle
Business Process Improvement / Engineering Budget Planning and Management – Capital / Operating
Business Case and Requirements Reporting and Dashboards
Re-engineering multiple processes and performance/tracking methodologies
o40% reduction of workload and resource requirements
o10% cost savings through
Spearheaded the utilization and implementation of agency - wide application – Oracle OBIEE B-SMART
o35% improvement in service levels
Managed and retained a highly regarded contract valued at approximately $5M
Instrumental in the recent analysis of legislative policies
o 25% revenue increase for the department
BEDFORD STUYVESANT UNITY YOUTH RESOURCES, INC, BROOKLYN, NY 2012 - Present
Nonprofit organization providing services to under-served and ex-offender youths
Director – Business Development and STEM Program
Building relationships with corporations, community, and government for resource acquisition – acquired $150,00 in donations
Management of STEM / BI program for 100+ youth participants
Developing, implementing, and managing organization’s IT, operations, marketing, and fundraising plan for grassroots program – resulting in 250% increase in site visibility
Overseeing and planning structure of databases, reporting tools / schedule, and other analytical operations
Preparing and delivering quantitative and qualitative reports, forecasts, and market research
NEW YORK CITY DEPARTMENT OF BUILDINGS, NEW YORK, NY 2008 - 2012
Government agency responsible for oversight and enforcement of building safety and regulations
Administrative Staff Analyst - & PlaNYC Benchmarking Sustainability Program Manager - Enforcement
Developed, implemented, launched, and managed enterprise BI and Analytics system and unit for citywide inspection, compliance, and enforcement division created to improve performance in all business areas
Responsible for division’s fiscal and budget planning – of $25M budget
Led newly introduced energy benchmarking program for NYC’s largest building structures
Managed penalty program - issuance and resolution of DOB and ECB violations and Commissioner’s orders
Oversaw contract adherence, budget - $15M, and administrative functions
Injected business intelligence and analytics into unit’s operations through training, dashboards, and process improvement / re-engineering
Designed, conducted, and provided team and C – level management with routine and ad-hoc reports and presentations - utilized queries, and mining, warehousing, and repositories
Analyzed economic, fiscal, safety, and service impact of policies, budgets, and projects
Delivered findings and presentations to senior staff on capital project proposals – financial analysis, user cost, etc.
Restructured quality assurance and performance management business areas – implemented KPI’s
Acted as point-of-contact and liaison for unit to inter-agency, intra-agency, media, and public communications, IT, central fiscal department, strategic planning, and Mayor’s Office
UNITED NATIONS / ADECCO, NEW YORK, NY 2008
Non-profit organization designed to maintain global relationships and world peace
Client Program Manager
Managed entire operations of the organization’s telecommunication operations $5M contract, 30 staff members – call center, field operations, PMO
Redesigned and/or launched quality assurance, workforce management, and performance management areas
Oversaw all administrative functions - hiring / firing, payroll, billing, and safety
Developed, designed, and presented routine performance reports, and service level trends – SLA, adherence, etc.
NEW YORK CITY DEPARTMENT OF HOMELESS SERVICES, NEW YORK, NY 2007
Government agency with a mission to prevent homelessness
Business Analyst / Project Manager Intern
Acted as member of project team for design and implementation of city wide computerized housing inspection system
Assisted financial director with project financing planning - cost / benefit analysis,
Contributed to building businesses case, gathered business requirements, mapped processes, and designed use cases
Assisted director with financial planning – resource requirements and budget - selection of consultant, preparation of cost / benefit analysis, etc.
VERIZON COMMUNICATION, INC., BROOKLYN, NY 2000 - 2005
Global corporation that provides communication services
Supervisor / Assistant Analyst
Coached, motivated, and lead team of 20+ call center administrators to meet service and sales objectives
Managed workforce of 200+ employees – scheduling to meet call volume demand and service level agreement – re-engineered process for 15% increase in productivity
Worked alongside Area Operations Manager on center’s budget, collective bargaining, and new initiatives
Provided analytical support – designed reports, data extraction, SQL reporting
Editor in chief company-wide agency that communicates changes and organizational culture to employees
Oversaw and lead customer satisfaction area of the customer retention program
Masters Business Administration – Metropolitan College of New York – 2008
Bachelors of Social Science – College of New Rochelle - 2005
AWARDS AND RECOGNITION
White House Business Council State Corporate Representative
Certificate of Special Congressional Recognition
New York Times front page feature for NYC Department of Education Universal Pre-K Campaign
Access. Oracle OBI EE. Portfolio Manager. Salesforce. Google Analytics. Tableau. SQL. SAP Crystal Reports
Data warehousing and mining. Data Management System. Data mart. Metadata.
Financial statements. P&L. AP / AR. Reconciliation. Contract management. Quickbooks, Financial analysis. User cost. RFP. SOW. Financial modeling and forecasting.
Microsoft Office - Word, Excel, PowerPoint, Outlook, Visio, Share Point and Project. Microsoft Dynamics. Lotus Notes.
Micro Media – Dream Weaver, PhotoShop, and Flash. Adobe.
World Wide Web, Service Engine Optimization, Website development. Social media.
Constructing use cases. Documenting business processes and flows. Elicit requirements. Data modeling. Customer Service Business Process.
Siebel. Application Suites. ACD. IVR. HTML. ERP. CRM. Agile. Scrum.
Communication – verbal and written. Change management. Problem solving