WILLIAM L. NASH JR

**** ****: Marylin 423-***-**** Lane A, Chattanooga, • Cell: 423-***-**** TN 37411 acuafm@r.postjobfree.com

PROFESSIONAL SUMMARY Reliable career motivated

customer service representative focused with in depth knowledge of sales, account management, collections, and retention experience. Seeking part time employment while attending college part time. WORK EXPERIENCE T MOBILE Chattanooga, TN Customer service rep 10/

2009 to 07/2010 Handle inbound calls from customer related to cell phones. Billing issues, upgrades, payments, credits, and retention. Servicing the customers every need to satisfaction. NORTH AMERICAN CREDIT SERVICES Chattanooga, TN Default collector 11/

2008 to 10/2009 Handled inbound/outbound calls to customers with past due accounts, collecting payments and negotiating arrangement to bring account from charge status. Utilize skills and tools to locate customers to resolve delinquent debts.

EDUCATION AND TRAINING ASSOCIATE OF

SCIENCE: COMPUTER INFORMATION TECHNOLOGY 2017 Cleveland State Community College, Cleveland, TN

GED 2001 Chattanooga state technical community college, Chattanooga, TN