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Customer Service Sales

Location:
Al Khobar, Eastern Province, Saudi Arabia
Posted:
April 09, 2016

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Resume:

CURRICULUM VITAE

SHEMSHAD ADIL KAZI

AL-KHOBAR 31952

Contact # 057*******/050*******/ 057*******

Email id: acuadw@r.postjobfree.com

I undersigned most respectfully submit this application for the suitable post in your esteemed organization and hereby submit the following particular of my curriculum vitae for your kind consideration.

Career Objectives: -

To establish a career in an organization wherein I can contribute to the growth of the Company with my education, experience and capabilities allowing for a potential rise within the organization.

Can work effectively in team, Eager to learn new things and like to make things better than bigger.

Educational Qualification: -

Executive MBA in Business operations and Human Resource Management from IIBMS (Mumbai)

Bachelors in Commerce Passed from Mumbai University in the year 2012

H.S.C. (Commerce) Passed from Maharashtra State Board in the year 2008

S.S.C. Passed from Maharashtra State Board in the year 2005

Professional Qualification :-

Operating System : Windows’ 98, MS-Office 2000

Software Familiar : MS-Office, MS-Word, MS-Excel, MS - PowerPoint,

Internet

Work Experience :-

EDU World : Worked as an Senior Education Counselor from May 2014 to Sep 2015

Job description

Provide individual and group career counseling and career direction services to students.

Analyze the overall background of an individual after listening to his/her problems, issues, and queries.

Involve in counseling, admissions, data maintenance & batch scheduling.

Use achievement and aptitude tests to help students get a better idea of what they are good at.

Assist students in selecting course work appropriate to their skill levels and career and academic goals.

Mentor students in terms of preparation, university forms-filling & college selection.

Be updated with new career fields and recent changes in the job market.

Active follow-up with students on the opportunities to study in the various countries abroad and assistance with applying for visa, accommodation and to prepare

students for their studies.

Assistance with activities to promote overseas educational institutions represented by the company.

Maintaining accurate ledger and computer records of students counseled and applications sent to the universities abroad, ready to work with targets, to travel

overseas.

Conducting college seminars & take part in exhibitions.

Liaising by phone, email, letter, fax with students, other offices and overseas institutions represented.

Undertaking project work as decided by the company Director.

Assisting with the general running of office to ensure smooth operations.

Maintain the register, paperwork, and documents related to students.

EGE Global Education Pvt Ltd: Worked as an Assistant Counselor from 2011 to 2014

Job description

Counseling the students and providing subject matter expertise on their application process to universities abroad.

To counsel students seeking admission in foreign universities based on their career preferences.

Address student queries regarding admission and qualifying exam like GRE, GMAT etc.

Following up with the students.

To liaise with universities and colleges to help students through the admission process.

Coordinating with the students and our partners school

Short listing universities as per student’s profile.

Assisting students in their university application process.

Conducting Admissions enrollment related activities.

PATS PVT LTD: Worked as a Business Development Executive from 2010 to 2011

Job description

Increase the level of sales and business mix from individual clients

Research and Database

Maintain an accurate and current database

Identify and develop sources of potential clients

Effectively communicate with clients to gain commitment to purchase

Maintain regular contact with Key Clients

Effectively communicate with clients via telephone, face-to-face and written communication

Develop and maintain relationships which benefit both client

Overcome client resistance/objections to products

Advise Managing Director and Sales and Marketing Director of client

Feedback/comments relating to product content and pricing as well as company performance

Provide a weekly schedule of planned activities

Achieve sales activities within specified time scales as directed by Managing Director and Group Sales and Marketing Director

Targeted tele-sales campaigns to achieve sales

Be able to match appropriate products to clients’ requirements.

Be able to demonstrate a full knowledge of all products, relevant selling points and benefits

Maintain accurate records of all contacts with clients

Maintain high standard of personal presentation

Represent in a professional manner at all times

Undertake all responsibilities with reference to procedures.

VIJAY SALES: Worked as Supervisor 2008 to 2010.

Job description

Supervising and coordinating staff activities

Hiring and training sales staff

Resolving customer complaints

Selling merchandise to customers

Maintaining sufficient inventory and ordering merchandise

Preparing reports regarding sales volumes, merchandising and personnel matters

Planning and coordinating store operations

Applying marketing strategies

Ensuring the quality of customer service

A TO Z SOLUTIONS: Worked as a Client Coordinator in the year 2007 to 2008

Job description

Investigate and resolve job-related task issues.

Handle issues appropriately until resolved.

Coordinate with clients and internal partners to find mutual solution to problems.

Present information on challenging situations to clients and sales.

Compile and maintain client specific reports.

Administer and convert new client calls.

Collaborate with Managing Attorney on scheduling new clients.

Schedule new clients with appropriate attorney.

Manages all incoming phone calls; direct callers to most appropriate source for action; use judgment and professionalism to escalate as needed.

PASHA MANAGEMENT SERVICES: Worked as a customer service representative in the year 2006.

Job description

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

SKILLS

Communications Skills (listening, verbal, written)

Marketing and presentation skills

Ability to deal with complex information

Positive & Ambitious Attitude

Analytical/Research Skills

Flexibility/Adaptability/Managing Multiple Priorities

Interpersonal Abilities

Leadership/Management Skills

Multicultural Sensitivity/Awareness

Planning/Organizing

Problem-Solving/Reasoning/Creativity

Positive Attitude/Motivation/Energy/Passion

Professionalism

Dedication/Hard-Working/Work Ethic/Tenacity

Willingness to Learn

Computer/Technical Literacy

Personal Details :-

Date of Birth : 21st May 1987

Nationality : Indian

Gender : Female

Religion : Muslim

Marital Status : Married

Language Known : English, Hindi

Hobbies : Reading Books & Listening to Music

Current city : Al- Khobar, Saudi Arabia

Iqama status : Husband’s Sponsorship

I hope you will consider my application favorable and give me an opportunity to work under your kind control.

Thanking you in anticipation.

DATE : April 2016

SIGNATURE:

(SHEMSHAD ADIL KAZI)



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