Quality Life Insurance

NAVEEN KUMAR.N Email ID:acuad8@r.postjobfree.com

No ** Ulagappa st, Mobile number: 984*******

Chindatripet,

Chennai-600002.

Summary

To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing the projects.

Skills

Operations Analysis

Production and Processing

Quality Control Analysis

Agent of change

Troubleshooting

Sound knowledge of quality techniques

Time Management

Work Experience

Name of the Organization : Enoah isolution

Department : QA & DI (Quality Assurance & Data Inspection)

Designation : Senior Executive

Industry : Life Insurance

Process : US (Non – Voice)

Experience : 6 Years 3 Months (Jan’10 – Present)

Job Objectives with eNoah

Responsibilities: As a senior executive

Quality checks on the processed cases and handles customer complaints.

Handling a team of 15 Member in QA & DI and responsible for the productivity & quality of team.

Handling training plan for multiple processes.

Attend the weekly touch base client call with TL & PL.

Responsible for end to end delivery for 2 international clients which included resource planning, continuous assessment of teammates and more.

Documentation and maintenance of the SOPs for each Process.

Responsible for maintaining the metrics for the night shift team (Chennai and Coimbatore).

Giving additional support for other projects (Data analysis team, Medical billing and Mortgage) in the absent of shift supervisors.

Achievements: As a senior executive

•Received 5 awards over a period of 5 years, winning the unsung hero award being the highlight.

•Implemented many process improvements that showed great result in productivity and quality.

•Implemented many quality focused initiatives using QC tools as the lead of the quality circle team resulting in high level quality accuracy in project.

•Started many best practices which targeted soft skills development of team.

•Successfully groomed many team members into thinking on this own feet.

•Derived the internal quality team work flow.

•Achieved customer delight most of the time due to transparent and prompt interaction.

Key Strength

Positive thinking, Enthusiastic & Dedicated to make things happen

Ability to grasp and learn new things at a much better pace

Empathetic and effective team player

Proven ability to work under pressure and time constraints

Capable of working in a team with people at all levels as well as working independently

Education

J.H.A. Agarsen Hindu College. Madras University YEAR OF PASSING: 2009

Bachelor of Computer application (BCA)

The Hindu Higher Secondary School. State Board (HSC) YEAR OF PASSING: 2006

The Hindu Higher Secondary School. State Board (SSLC) YEAR OF PASSING: 2004

Personal Information

Father's Name : Mr.S. Narayanan

Sex : Male

Marital Status : Single

Nationality : Indian

Date of Birth : 28/07/1989

Languages : English & Tamil

Declaration I hereby declare that the above information is true to the best of my knowledge.

Date: 04/04/2016 yours sincerely,

Place: Chennai NAVEEN KUMAR.N

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