Customer Service Management
Resume:
JANNETH P. BASBAS
*** ******* **** ****** *. Tuazon Street
Sampaloc, Manila
Contact Number: +63-921*******
acuacg@r.postjobfree.com
June 19, 1995
Objectives: Im looking for a suitable job and position where I could practice my knowledge and
develop my personality as a career while utilizing my skills. Also, to join the company where can
apply my knowledge and experience that can further develop my skills and capabilities in the field I
have chosen.
Education
Institution Name: Centro Escolar University
Location: Mendiola Manila City, Philippines
Date enrolled: June 2012 Graduation/Expected graduation date: April 2016
Degree Type: Bachelor s Degree Field of Study(Major):Bachelor of Science in Tourism
Management
Classes Taken Relevant to Desired Training:
Integrated English Skills for College Freshmen
College Algebra Domestic Tourism/Philippine Tourism
Introduction of Tourism Writing Skills for Specific Purposes
English for Improvement Academic Foreign Language 1 (Mandarin)
Performance Foreign Language 2 (Mandarin)
Basic Statistics Foreign Language 3 (Spanish)
Principles of Management Foreign Language 4 (Spanish)
Tourism Industry Overview Fundamentals of Accounting
Information Technology Essentials Culinary Arts and Sciences 1
Speaking Skills for Effective Communication Culinary Arts and Sciences 2
and Oral Presentation Airline and Travel Agency
Entrepreneurship and Business Planning Operation/Management
Food Hygiene, Sanitation and Environment World Tourism
Concerns Tour Guiding and Escorting
Front Office Procedure Tourism Marketing
Total Quality Management Computer Application
Basic Finance Human Behavior in Organization
Tourism Planning and Development Transportation Management
Cruise, Leisure and Recreation Management Travel and Tour Operations
Tourism Laws and Regulations Tourism Impacts and sustainability
Convention/Events Management Tourism Research Methods and Techniques
Ecotourism
Work Experience
Company Name: Seasonal Associate at Publix Super Markets
Location: Santa Rosa Beach, Florida USA
Position: Grocery Clerk
Duration: From (03/12/2015) to (06/21/2015)
Tasks/Responsibilities:
Assist Customer
Blocking Products
Hel other co-worker
Customer Service
Company Name: Department of Tourism
Location: Gil Puyat Ave., Makati City
Position: Practicum Trainee in USEC of Tourism Development
Duration: From (11/06/2015) to (02/04/2016)
Tasks/Responsibilities:
Answer Phone calls
Sending Files in different offices
Secretary and Assistant in meeting and conference of USEC
Revisions of Documents such as letters, memorandum and invitations
Making a power Point Presentations
Asked a quotation in restaurant and hotels
Skills
Hardworking and flexible
Knowledgeable in computer operation
(Excel, Word & Power Point)
Good in communication skill and written
Fast learner and good learner
Language skills: Filipino and English
Skills & Certifications
MS Office skills: MS Word, Excel, PowerPoint
Computer related other skills: Internet, Email System
Seminars and Tours Attended
Educational Tour at Laguna
(August 2012)
Educational Tour at Corregidor Island
(January 2013)
Educational Seminar at Diamond Hotel
(August 2013)
Educational Tour in Rand R Resort and Restaurant with a Theme Tourism Impacts and
Sustainability
(Pansol, Laguna -September 12, 2014)
Seminar in Current Issues and Latest Trends with aTheme An Update towards a
Success in the Philippine Tourism Industry
(LA Auditorium, CEU Manila- February 20, 2013)
Tourism Malaysia Visit 2014 with a Theme Malaysia, Truly Asia
(LA Auditorium, CEU Manila -November 2014)
Grand Tourism Festival
(CEU Manila Quadrangle-February 2015)
Work and Travel
(Florida, USA-March 7-June 20, 2015)
Educational Tour in Palawan with a Theme Tourism Planning, Development and
Sustainability of Puerto Princesa City, Palawan
(Hotel Centro, Puerto Princesa City, Palawan-August 16, 2015)
Job Hunting Seminar
(LA Auditorium, CEU Manila-October 15, 2015)
Activities & Interests
Travelling in different places
Watch Movies
Adventure
Trying new things
Personal Information
Age : 20 years old Height : 55
Gender : Female Birth place : Baler, Aurora
Birth date : June 19, 1995 Religion : Catholic
Civil Status : Single Occupation : Bussinessman
Fathers Name: Arnulfo S. Basbas Mothers Name: Marilou P.
Basbas
References
Dr. Cecillia C. Uncad
Dean, Nutrition and Hospitality Management
Centro Escolar University
Mrs. Janelle Villamor-Qua
Head, Tourism Management Program
Centro Escolar University
02-736-3129
Mr. Patricio P. Sarile, Jr.
Supervising Tourism Operations
Officer and Chief of Staff
Department of Tourism
+632-***-**** local 502
I hereby certified that the above information is true and correct to the best of my knowledge and
belief.
Contact this candidate