Customer Service Sales

**** ********** ***** *****: ***/***-****

Edgewood, Kentucky 41017 *******@*****.***

Cassondra (Cassi) Frisk

Objective: To obtain a challenging position with an organization that will utilize my experience and skills to benefit mutual growth and success.

Experience:

8/2013 – 3/28/16 Ellison Surface Technologies, Hebron, Ky

Specialty Coatings Group Manager

Responsible for meeting/exceeding customer service needs of all power generation customers.

Communication

Quotes/estimates

Order Entry

Planning/execution of resources to meet requirements

Logistics

Invoicing

Manage and execute processes for specialized thermal spray coatings projects for power generation customers/coatings.

Responsible for planning and execution of manufacturing schedules/resources based on customer forecast and business needs.

Payroll and disciplinary needs for 15 team members.

Launch of new specialized coatings projects, ie…personnel, equipment, forecasts, inventory, customer specifications/requirements with the alignment of supporting departments and personnel(engineering/lab/maintainence) to ensure a successful project launch.

Develop, maintain and present monthly and quarterly goals and scorecards: OTD, FTY, Poor quality, Sales, PPQ/VSE launches and financials for the team.

Responsible for all customer service needs and ensure compliancy to customer specification, commitments and internal business need.

Launch of internal 6S project launch to optimize space/equipment based on process flow.

Inventory control for mid/max quantities based on supplier logistics, customer forecast and lean manufacturing initiatives.

Identify and implement continuous improvement projects through production effectiveness, cost initiatives, cost reductions, production/inventory review, flexibility and capacity.

Successful launch of new business initiatives through document flow, sales, engineering, customer specification and internal business needs.

2/08 – 8/2013 Cincinnati Thermal Spray, Inc. Blue Ash, Ohio

Customer Service Representative - International Compliance Officer

Responsible for all aspects of customer communication/satisfaction via verbal, e-mail and/or customer portals.

Liaison with internal departments to plan and execute customer orders based on internal resource availability, quoted turn time and customer need.

Evaluate customer sales history to present recommendations for pricing increase/decrease.

Participate in developing/launching company Compliance program.

Initiate, monitor and maintain international compliance procedures.

Execute a training program for all employees regarding the International Compliance program and procedures.

Empowered Official for the filing of government licensing both part and technical.

Worked closely with both Federal and State government agencies to ensure CTS was compliant with government regulations.

Inside Sales Representative

Receive and initiate all customer requests for quotes.

Review and analyze prints for qualification to quote.

Develop and implement automated quote follow up program.

Formalize and send customer quotes ensuring they meet customer deadline/specification

and are in line with company business need.

Receive and review all purchase orders for correct pricing and benchmark quote status

for review.

Serve as liaison between customers and CTS organization to create and build strong customer relationships.

Monitor monthly quotes/sales and identify areas of need within the sales department and customers (ie.. Increase/decrease in sales and initiate continuous improvement/lean projects).

Closely work with accounting to keep customers within payment terms.

Co-ordinate all areas of trade shows-booth rental, transportation, registration, giveaways

and hotel accommodations.

1/2004 - 2/2008 Copier Concepts, Covington, KY

Office Manager

General Office Duties

Incoming Sales Support

Logistics determination for inbound/outbound shipments.

Work closely with planning and production regarding scheduling.

Maintain document control for external/internal customers.

Contract preparation, proposals and estimates.

Oversee all outgoing customer specifications.

Ensure customer compliance.

AP/AR

Dispatch/schedule service technicians.

Set and maintain inventory control based on lean manufacturing and customer need.

Work with Service and Sales departments to ensure customer satisfaction and lean on hand

inventory.

Maintain daily, weekly, monthly, quarterly reports:

oSales detail report

oWIP

oSales to forecast

oShipments

oOn time delivery

oFTY

4/1997 – 10/2003 ZF Lenksysteme Hebron, Ky

Customer Service/Shipping Supervisor

NAFTA Co-Coordinator.

Obsolescence claims.

Oversee all outgoing shipping activities to ensure accuracy, completeness and shipment conditions.

Determination of space requirements and position of shipment with regards to customer specifications.

Determination of truck routing in accordance with established schedules and cost effectiveness.

Direct finished goods movement to ensure proper utilization of space.

Monitors completion of necessary paperwork.

Issue written and oral instructions.

Studies and standardizes procedures to improve efficiency of team members.

Maintain harmony among team members and resolve grievances.

Adjust errors and complaints.

Liaison with customers regarding scheduled requirements and shipments,

Identify shortages and reconcile inventory problems.

Carry out frequent inventory checks.

Monitor and post 12month trend on delivery performance to customer.

Monitor and post 12month trend on premium freight to customer.

QS9000 Co-coordinator

Maintain document control of procedures, work instructions, forms and check lists.

Maintain training records.

Initiate training profiles when applicable.

Schedule and participate in all QS9000 related audits.

Administrative Assistant to General Manager

Answer and direct incoming calls.

Schedule appointments and calendar for management team.

Maintain and distribute meeting minutes.

Prepare presentations for both internal and external meetings.

Update and maintain QOS boards.

Preparation and distribution of any customer required graphs etc…

Maintain confidential files.

Handle both foreign and domestic travel arrangements.

8/1995 – 4/1997 Model Graphics Cincinnati, Ohio

Customer Service Representative

Liaison with customers regarding scheduled requirements and shipments.

Work with sales, manufacturing and customer to communicate anything that would deviate the customer commit in order to exceed customer expectation.

Handle customer shipment inquiries and communicate requirements throughout the organization.

Communicate to customer any shipping discrepancies/concerns.

Maintain customer delivery performance.

Maintain first time yield.

Monitor inventory levels.

5/1989 – 8/1995 ICC Chemicals Cincinnati, Ohio

Office Coordinator

Accounts Payable/Receivable.

Billing/Collections

Inventory control

Order entry

General Ledger reconciliation and analysis

Customer Service

6/1987 – 4/1989 American Airlines Cincinnati, Ohio

Reservationist

Airline ticket sales

Customer care

Complaints

Education: 1982 – 1987 Northern Ky University Highland Hts. Ky

Business Management

Accounting

1978 – 1982 Notre Dame Academy Park Hills, Ky

College Prep Courses

References (business and personal) available upon request.

Contact this candidate