Customer Service Manager

Location:

San Antonio, TX

Posted:

April 11, 2016

Contact this candidate

Resume:

Mary J Potts

**** ********** ****** *** ****

San Antonio, Texas 78217

210-***-**** (H)

210-***-****

acua80@r.postjobfree.com

OJECTIVE:

I have basic computer skills, and I type 35wpm, have experience filing, using the scanner, printer, and fax. Additionally I am detail oriented and take pride in delivering great customer service. Punctuality and hard work are important to me as I have strong work ethics.

WORK EXPERIENCE:

Connexion Point: 11603 W. Coker Loop. San Antonio, Texas 78216. Phone: From: November, 14, 2015-Current

Supervisor: Michael Mitchell- 210-***-****

Job Title: Customer Service Representative

Duties: My duties included: providing great customer service for members of Johns Hopkins Healtcare Services, some of which included providing pharmacy and co-pay information, looking up medications on the formulary search, and other information for providers and members.

Ross Stores: 17700 N US Highway 281. San Antonio, Texas 78232. Phone (210)490- 8323 From: 11/2011 to 08/2012

Manager: Mario Garcia

Job Title: Markdown Associate

Duties: My duties were to mark down items specified by the Corporate Office, re- ticketing, placing merchandise in proper locations, and other duties. Goodwill Industries: Contract Assignment: 13311 San Pedro Avenue. San Antonio, Texas 78218 Phone: 210-***-**** From: 03/2008 to 09/2008 Manager: Kristen Salazar

Job Title: Redaction Associate

Duties: My duties were to redact clients' sensitive information from documents via computer in a timely and accurate manner. This was for the prevention of identity theft. Goodwill Industries: Contract Assignment: Eisenhower Road Phone: 210-***-**** From 05/2007 to 10/2007

Manager: Kristen Salazar

Job Title: Redaction Associate

Duties: My duties were to redact our clients' sensitive information from documents via computer in a timely and accurate manner. This was to prevent identity theft. DODDs/England: Unit 5185 Box 45. Lakenheath High School/Substitute Teacher APO AE 09461-8540. Phone 44-163*-**-**** - Principal: Kent Worford From 10/2005 to 05/2006

Duties: My duties were to follow the lesson plans, take attendance, and follow other instructions left by absentee teachers

DODDs/England: Unit 5158 Box 45. Lakenheath High Schools/Para Educator APO AE 09461-8540 Phone 44-163*-**-****- Assistant Principal From: 08/2004 to 06/2005

Duties: My duties were to reteach subject matter to students in the Special Education Program, additionally I met with teachers, administrators, parents, and others to ensure our students needs were met.

Fort Sam ISD: Robert G. Cole High School. 1900 Winans Road. San Antonio, Texas 78234. Phone 210-***-****

Job Title: Content Mastery Instructional Assistant Special Education Coordinator: Dee Dee Lewis

From: 08/2001 to 11/2003

Duties: My duties entailed keeping records as designated by the Content Mastery Classroom Teacher, reinforcing established behavioral contracts and Teacher policies, assisting in reteaching subject matter, teaching study and organizational skills, etc. Another duty was that of Job Coach in which I accompanied a group of Special Education students to various stores in the community to provide them with work experience. Additionally, I have worked in a Resource Classroom assisting teachers in our department and other clerical duties.

Fort Sam Houston ISD: Robert G. Cole. 1900 Winans Road. San Antonio, Texas 78234 Phone 210-***-****

Job Title: Special Education Assistant

Principal: Linda Lang

From: 12/19991 to 01/1995

Duties: My duties were to assist classroom teachers in the Resource Department with students' instruction, reinforce behavioral and classroom policies, and other duties. References:

Brenda Johnson New

4423 Jamestown Street

San Antonio, Texas 78220

Title: Registered Nurse

210-***-****

Relationship: Sister

Yolanda Lewis

482 Sterling Drive

San Antonio, Texas 78220

210-***-****

Title: Retiree USAA

Relationship: Former Co-Worker/Friend