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Customer Service Support

Harvest, AL, 35749
April 11, 2016

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Tanika Clark

*** ****** ****** ***

Harvest, AL *5749



Associate Degree Applied Science Pharmacy 3.65 GPA

Professional Development

Hospital Pharmacy Operations

Medical Terminology

Anatomy and Physiology

Pharmacy Operations Hospital

Medical Ethics

Business Communications

Principles of Psychology

Effective Public Speaking

Pharmacy Operations Community

Medical Math

Therapeutic Agents I & II

Composition I & II


Elements of Microbiology


Kroger Pharmacy 7/2010 – current

Pharmacy Technician I:

(Under the direct supervision of a licensed Pharmacist)

Perform all duties surrounding filling prescriptions – data entry, pulling medications, counting and patient interaction.

Assisting Pharmacist with entire process of running a pharmacy from stocking, open to close of business.

Verizon Wireless 7/2014 – 1/2016

Customer Service Advocate:

Inbound call center representative for billing questions, payments, upgrade and account changes.

Equipment resolutions replacement options, resets, updates, fixes and options

Escalations that included customer account problem solving and account changes assistance.

AT&T Wireless: 10/22/04 – 4/21/09

Customer Support Analyst Rep I:

Position started with general phone activation, customer billing, equipment, problem solving and technical support specialist work order processing and equipment and software and sales support in a call center environment.

Position change to telecommunications field tech support, air card laptop equipment support to internal and external customer relocation completions.

Completed all database, software and customer support modules on internal continuing education support software.

Software use: Windows NT, MS Word, MS Excel, Clarify, CARE, EDGE, CSP, GEARS, I-Vault, MTI Map Tool, OLAM, My Time and Snooper

Landmark Residential Management 11/07– 2/08

Sales Leasing Consultant

Part-time leasing representative greeted and assisted current and future residents.

Front office assisting walk in customers and current residents

Assisted Service reps access properties for repair and complete wok orders.

Software: Credit Retriever, Blue Moon, Grace Hill Continue Education, ADP payroll,

Ikon Office Solutions 11/01 – 10/04

Field and Tech Service Support Rep I

Inbound service calls assisting field technicians with service of copier, scanners and fax machines

Assisted with on-call overnight, weekend and on call duties above normal work schedule responsibilities.

Matria / Quality Diagnostic Service 10/00 – 3/01

Customer Support Representative

Processing medical billing information with both customer and insurance companies assistance.

Inbound call center high call volume inputting new patient and new data for services.

VanStar / Inacom 10/ 94 – 7/99

Technical Service Support Analyst II

On call rep overnight, weekends and holidays.

Help desk Support

Remote access Support

Training and assisting internal and external customers

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