Customer Service Administrative Assistant

IVETTE AQUINO-MOLOON

*** ******* ***. ***. *, Altamonte Springs FL, 32701 / HOME: 718-***-**** /MOBILE: 917-***-****

E-mail: ******.********@*****.*** / LinkedIn: https://www.linkedin.com/in/ivette-natalia-aquino-moloon-19469251

Professional Summary

Highly motivated individual fluent in Spanish language with specific experience in Clients Relations and Administrative Support. Also, skill set in Customer Service, Communications, Events, Marketing and Public Relations. Open to be trained and handle new tasks with accuracy and efficiency. Able to deal, coordinate and organize support and personnel.

Skills

Bilingual English-Spanish / Service Oriented / Problem Solving / Reliable / Punctual / Detail oriented / Creative

Enthusiastic / Team player / Adaptable / Assertive / Outgoing / Compassionate / Achiever /Proactive / Detail oriented

Experience

Patient Care Advocate

Accredo Pharmacy, an Express Scripts Company, Orlando FL 2016

Handle customer service inquiries from patients, providers, physicians related to pharmacy benefits. Work to research and resolve problems in a timely manner. Use computerized system to gather information and respond to inquiries.

Spanish Interpreter

Senior Health Partners, a Healthfirst company, Manhattan NY 2015

As bilingual Spanish-English Interpreter I worked as a part of the team for the managed long-term care plan division who is responsible for supporting the Reassessment, Intake & Enrollment and Care Management Teams by providing translation services during home visits primarily within the five boroughs, also in Long Island and Westchester County.

Bilingual English-Spanish Interpreter and Translator

Jadeja & Cimone LLP, Legal Services, Westbury, NY 2014 – 2015

Experienced working as a free lance translator for the I-589, Application for Asylum and Withholding of Removal interviews at USCIS (employee by assignment).

Scanning Unit Clerk Secretary

Metropolitan Property Service, Queens NY 2014 (Temporary)

As a Data entry clerk for the comptroller's office my duties where to scan on time all the documents generated by the company. Responsible of creating it and pass it through the scanning system.

Administrative Assistant

New York Oil Recovery Company, Brooklyn, NY 2013 – 2014

Clerical, Administrative and Executive support. Prepare Invoices, Memos, Minutes, letters among other tasks.

Education

Associates of Arts: Publicity and Communications 1992-1996

Universidad Pro-Educacion y Cultura (UNAPEC), Santo Domingo, Dominican Republic.

Certifications and Diplomas

Public Relations, Escuela de Negocios Refine / Ontological Coaching / Business Financial Management / Microsoft

Comunicacion Ferial y Marketing / Facilitator Techniques / Health Managements Software (HIPAA Policy knowledge).

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