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Customer Service Management

Location:
Chennai, TN, India
Posted:
April 11, 2016

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Resume:

S. Ajas Ahmed. BBA (Bachelor of Business Administration)

Available at

acua46@r.postjobfree.com

Mobile: +91-917*******

A highly motivated and tech adaptable Hotel management & Business study- graduate, seeking a mid-level carrier at Purchasing/Procurement division/ suitable position where I can use utilize my accruing skills and knowledge to develop the organization as well me.

And, I have been 9 years working experience executing task in sole control and Purchase/Procuring/GRE I last worked .And I can say with assurance that I have been unfailing and successful.

Key Areas of Work Experience

Procurement Planning& Timely execution

Vendor development

Cost Negotiation

Yearly Contract Negotiation

Planning & Operation Management

Guest Relationship Executive In Star hotel

Educational Profile

Computer Profile& Experience in Software

Carrier Growth

Experience

International Carrier Explorer

M/s. Bukhowa Investment L.L.C –Yum Yum Tree(Fast Foot –Concept Restaurant)-Qatar.

Since Feb-2014– till now

M/s.Bukhowa Investment L.L.C founder of Dr.AdelAbdulah Ali bukhowa one of the renowned business scholar from the great kingdom of Bahrain and he holding investment company field of Retail food Outlet(Fast food Industries) and Construction Engineering since 3 decade around gulf countries named Bahrain, Dubai, Qatar, Saudi Arabia, Oman, Djibouti and having major stack of international business hub at Dubai and having owned corporate office at Bahrain where as I got opportunity to work at their business high revenue hub at Qatar as a purchase manger on :Since Feb-2014

Roles and Responsibilities

Ensure competent quality execution of all regular purchasing duties and administrative works.

Maintain complete updated purchasing records/data and pricing in the system.

Prepare reports and summarize data including sales report and book value.

Schedule store visits and conduct competitor survey.

Execution and monitoring of all regular purchasing duties.

Coordinate with user departments and suppliers in the purchasing scope of work for projects assigned.

Assist in managing and following up overseas orders.

Handling and monitoring of claims to factories and vendors for defectives, shortage, missing parts.

Coordinate with suppliers to ensure on-time delivery.

Responsible for the preparation and process purchase orders and documents in accordance with company policies and procedures.

Monitor and co-ordinate deliveries of items between suppliers to ensure that all items are delivered to site/store on time.

Source, select and negotiate for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers.

Negotiate for best purchasing package (in terms of quality, price, term, delivery and service) with suppliers and sub-contractors assigned.

Purchase and issue order in accordance to specification.

Plan and manage inventory levels of materials or products.

Source for new parts, suppliers or sub-contractors when the need arises.

Monitor and co-ordinate deliveries of items between suppliers (local and overseas).

Extensive contact and coordination with staff at various level and department to achieve the organization goal

Arya off shore service PVT LTD- Chennai, India Aug-2008 – Jan-2014

Arya offshore company is one of the largest shipping agency and maritime logistics service provider related to the Oil & Gas Industry since 1975 in India and operating worldwide and having 55 office to connect the globewhere as I got opportunity to work as Team leader for receiving the guest from world wide

Role & Responsibility

Welcome guests during check in and giving a fond farewell to guest while checkout

Booking Hotels, Air tickets & Transport for Clients and crew

Pass all the necessary information to clients & guest

Arranging check in –check out for VIP Customers

Arranging all care including medical for foreign off shore client timely

Arranging External medical care as per the client requirement

Providing facility to client as per contract terms between our company & client company

To facilitate chopper operation crew sign in and sign off

Handling all Registration formalities & Immigration clearance for foreign client at FRRO

(Foreigner Regional Registration office)

To co-coordinating & assisting accounts and admin department

Prepare & Maintain the Record for ISO- Audit as per the company standard

To Control over all operation

The parkHotel, Chennai in India 2007-2008

One of the top ranked hotel in south India at Chennai where I had offered as GRE (Guest Relationship executive)on 2007 as below mentioned responsibilities

Role & Responsibility

Handling guest complaint and concern in a expedite way

coordinating multi task & ensure healthy environment for guest

Provide all information to guest

Maintain all record of information about availability of rooms & promotion

Providing excellent customer service as per the hotel standard

Check on VIP reservation, complete their pre-registration formalities

Allocate rooms to all arriving guests.

To Maintain up to date information on room rate, current promotion, offer and packages to the guest

Ensure that all check ins and outs are handled smoothly without unnecessary delay or discomfort to guest

To collect the feedback from guest during departure

Trident Hotel (5 star), Chennai in India 2006-2007

Trident is one of the leading & Heritage 5 star hotel and operating branch all over India in their branch at Chennai, After successfully completed Hotel Management – Diploma I offered to work as Guest Relationship executive(Junior) as below mentioned responsibilities

Role & Responsibility

Welcoming guest

Providing information to guest about offer & service

Handling guest problem with help up supportive staff member guideline of senior GRE

Preparing check in & check for client at Airport –Chennai

Taking care of VIP reservation from arrival to departure

Maintain healthy relationship with AAI & Airline Manager to Quick Business process for the guest

Educational and other programme

Graduation : B.B.A

Computer Literacy : Working Experience Multi kind of software

Advanced Internet & Apps

Diploma : Diploma in Hotel Management

School Education : M.E.S Razenna Matriculation Higher

SecondarySchool

Personal Data

Name : Ajas Ahmed- S

Father Name : M.D .Sadiq Ahmed

Date of Birth : 01 –July – 1982

Age : 33 – Years

Marital Status : Married

Nationality : Indian

Language Known : English, Hindi, Tamil,Urdu

Mother Language : Urdu

Hobbies : Book Reading

Music,Playing Cricket

Hereby I declare that the details furnished in this resume are true to the best of my knowledge

Yours sincerely

(AjasAhmed.S)



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