Curriculum Vitae

MEENAKSHI KAUL

Tel.: (Mobile) 981******* / 981*******; Email: acua10@r.postjobfree.com

Qualifications

Post Graduate Diploma in Industrial Relations and Personnel Management from Bhartiya Vidya Bhawan in the year 1994.

Master in Public Administration – Financial management from Lucknow University in the year 1993.

B.Sc with Electronics, Physics and Maths from Kashmir University in the year 1990.

Certificate Course for Executive from 1st Computers Knowledge of WordStar, MS-Office (Word, Excel, PowerPoint, Access, Schedule, Internet & E-mail).

Certifications

Certified PRINCE2 Foundation and Practitioner

ITIL v3 Foundation certified

Key Skills

PMO - Process Standardization, Improvements and implementing the initiatives.

Budgeting and Forecasting - Strategic Budget Planning, Managing & preparing Monthly forecasting reports,.

Resource Management - Manage allocation & utilization of resources.

Learning & Trainings - Gap analysis for training requirements, Set-up the training calender and organise trainings.

Project Management & Governance - Project planning, scheduling, monitoring/controlling and closure. Organise projects meeting and Stakeholder communication. Cost/Schedule Performance Management. Track milestones,risks and issues progress.

Timesheet management

Transition Management/ Service Gateway - Co-ordinate Transition from Project to Support

Dashboard & MI Reporting - Business Review analysis, Performance data analysis, Productivity reports.

Working knowledge of MS office,Sharepoint, Lotus notes & Quickr, Oracle and SAP.

Acheivements

Steria Ltd

Optimization of resource utilization and productivity.

Reduced revenue loss due to missing time and discrepancies. Reduced missing time to less than 5%.

Developed & improved budgeting & forecasting processes

World Phone Internet Services Pvt. Ltd

Personal headcount growth from 5 to 75,

Developed HR policy

CAREER HIGHLIGHTS

Steria Ltd Mar 2004 - Dec 2014

Project handled in Steria

1.Boots - UK's leading pharmacy-led health and beauty retailer Jan 2008 – Oct 2014

Steria did Software development and testing, Supported more than 200 applications and IT Infrastructure support and upgrade for Boots

Job Responsibilities

Budget Management

Strategic Budget Planning for the account. Responsible for Preparing Monthly Projections, Actual Vs Projections, Variance reports with justifications. Profits and Loss Analysis, Margin analysis, Cost & Expense calculation.

Resource Management

Resource movement tracking, Resource role mapping and Skill tracker, Co-ordinate with all the Project Managers regarding the resource requirement in their respect projects. Maintain weekly and monthly progress of the open RRF (Resource Requirement Form) with central Recruitment team. Tracking Resources movements between Offshore to onshore and vice versa. Responsible for conducting Induction training and tracking the training requirement based on the Skill gap analysis with the Organisational training team.

Learning & Training

Gap analysis for training requirements, Set-up the training calender and organise trainings, co-ordinate with all concerned stakeholders, Maintain weekly and monthly progress reports. Maintain documents and feedbacks for training effectiveness.

Project Management

Manages all tasks associated with initiating, planning, scheduling, monitoring/controlling and closure of projects. Setup Milestones, Cost and Schedule timelines and tracking these through weekly/monthly status check and weekly highlight report. Drive Stakeholder meetings & maintain requisite documents/deliverables. Closure of the project with headcount ramp ups, costs variance analysis, risk and issues etc. Reports inclue monthly/weekly progress reports, Risk register, Issue register, Project Highlight report etc

Timesheet Management

Timesheet compliance Tracking timesheets & follow up for closure thus reduicing revenue loss due to missing time. Maintain weekly timesheet records to ensure effective control of the project and resources. Make utilization report for all the Onshore and Offshore resources for all the Projects within the programme.

Transition/Knowledge Transfer/Service Gateway Management

Co-ordinate Transition from Project to Support teams. Creating and tracking the Gateway documents as per Service management process. Organise KT sessions for the smooth transition. Interact with the client for all the documentation and other necessary action related to transition of new projects. Track FTE increase and raise Work order. Create standard document and other report. Closure of the transition through Sign-off of Acceptance criteria document by all the Stakeholders.

Incident Coordination

Driving the efficiency and effectiveness of the incident management process to restore normal service operation as quickly as possible.Ensure that Incidents assigned to their Support Groups are resolved,service restored and the incident closed in the system with comments. Escalation according to priority and severity of issue. Monitor the Incidents and manage workload in their respective queues. Participate in Incident review following major Incidents. Identify potential problems and/or increasing trend of repetitive Incidents.

Business Continuity Management

Maintenance of the account business continuity management document. Prepare Critical resource plan, Away team and communication tree. Participate in conducting business continuity plans tests for the account.

Lotus Quickr/Sharepoint Management

Creating document standards and procedures. Updation & maintenance of projects folders and documents. Controlling the user access of the portal.

Project Infrastructure Management

Coordinate operational procedures and project environments, including obtaining workspace implementing tools and LANs and providing office support.

2. Barclays – UK's leading Bank in UK Mar 2004 – Jan 2008

Steria did Software development and testing for Banking Internet and supported important Internet Banking applications

Job Responsibilities

Resourcing, Budget and Forcasting

Manpower forecasting, Manpower Forecast vs Actuals, Resource movement tracking, Role mapping, Tracking Resources movements between Offshore to onshore and vice versa. Resource supply & demand reporting. Manage and co-ordinate resource requirement for Barclays account with the central resourcing/recruitment team. Co-ordinate with the Project Managers regarding the resource requirement in their respect projects. Maintain weekly and monthly progress of the open RRF (Resource Requirement Form). Understand the job requirements and screen the resume as per set HR parameters. Co-ordination with Project Managers and Team Leaders, schedule the Technical interviews. Follow up with the internal stakeholders, Project Managers and Team Leaders for feedback / selection of successful candidates. Update the status of Background Verification and maintain the documents as per the requirement of the client. Ensure timely updation of all the systems and folders. Arrange the necessary arrangements work station, laptop, client login etc.

Project Support

Ensure Project management support in a timely manner and to company standards. Take responsibility for the prompt and accurate delivery of Project Accounting support to nominated managers. Determine administrative processes and procedures, ensuring the efficient and effective delivery of services and support. Liaise with internal and external contacts, ensuring smooth running of routine operations or special events.

Determining approach, compiling/ analysing data and preparing reports, understand and apply the policies, processes and standards. Receive timesheets received from all the resources, check, compile and get upload in SAP system. Maintain weekly timesheet records to ensure effective control of the project and resources. Run and extract missing timesheet report and action it. Make utilization report for all the Onshore and Offshore resources for all the Projects within the programme. Liaison with Resourcing/HR/Sap support teams for location change of the resources get it updated in SAP. Produce weekly and monthly project control information. To produce standard month-end project reports and other specific analysis required from time to time.

Infrastructure and Security compliance

Seat management, Maintain Update Seating Plan. Trouble shooting assistance for infrastructure, Communicate with CSD regarding any issues related to the IT Hardware/software. Door access to Barclay’s secure area.

Communication

To produce standard month-end project reports and other specific analysis required from time to time. Check deliveries of office supplies including stationery and maintain adequate stock for own areas of responsibility. Update team about Cascades, Townhall or any other event.

World Phone Internet Services Pvt. Ltd (Asstt. Mgr – HR & Customer Service Co-ordinator) Jun 2000 – Feb 2003

JV Company of New Jersey, USA based MNC (WPI Group) WPISPL has a Category ‘A’ License for ISP Services in India. The company has 2 International Internet Gateways in Delhi and Mumbai

Job Responsibilities

HR & Administration

Recruitment, Co-ordinate with placement agencies, advertising agencies etc. Prepare shortlist of CVs, conducting interviews Maintaining database Manpower planning, selection, appointments & induction of new employee. Creating and implementing HR policies and procedures, Designing and implementing systematic performance appraisal process, Payroll Administration, Compensation Planning, etc. Attendance and Leave record, Maintenance of employees information, Processing of increments, transfers, incentives, Reimbursement, full and final settlement, Handling all corporate HR functions, Preparation of various monthly reports (MIS), and other day to day activities of HRD. Organizing 'Open House' sessions on a monthly basis as a forum to discuss improvement and resolve employee - management related issues / concerns.

Customer Service Co-ordinator

Working with different departments, Customer & Service Engineers for continously improving service excellence and customer satisfaction.

Coordinate with field service engineers to resolve the complaints asap

To meet high quality service standards with the customer.

PERSONAL DETAILS

Date of Birth : 7th November 1968 Address : A – 533, Sector – 47, Noida, UP.

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