Customer Service Data Entry

Delora Sampson

**** ****** ***** ****** ******* Park, GA 30349 440-***-**** **************@*****.***

OBJECTIVE:

To obtain a challenging Administrative Assistant position

SUMMARY OF QUALIFICATIONS:

More than fifteen years of progressive professional office administration experience

Proficiency in Microsoft Office (Word, Excel and Outlook and PowerPoint)

Data Entry/5000 ksph Typing/40-45 wpm

Accounts Payable and Receivable

Self-motivated - able to set effective priorities and implement decisions to achieve immediate and long-term goals and meet operational deadlines

Function well in fast-paced, high-pressured atmosphere

Oral/written communication skills; Customer Service; Exceptional organizational skills

Work well independently and as a team member

PROFESSIONAL EXPERIENCE:

BANK OF AMERICA, College Park, GA 2015-2016

Lock Box Specialist

Classify documents as a check, supplemental (invoice), or an envelope;

Identify and assign the correct Lockbox number when AIC is unable to read or located a valid box number or see box numbers on the envelope and its internal documents;

Understand where a transaction begins and ends (“transaction boundaries”);

Working knowledge of check negotiation and payee verification to determine if a check is to be processed (accepted) or rejected per the client’s instructions;

Validate that the correct box number has been assigned for remittances received for a non-healthcare box AIC suspects has healthcare terms.

WORKING SOLUTIONS, Staffing Agency, Meridian, MS 2012-2013

Assignments:

SARAH LEE CORPORATION

Human Resources Assistant

Assist Human Resources Director with daily schedule, travel arrangements

Scheduled potential employees interviews

Maintained new hire communications and correspondence

Typed Reports for Human Resources Director

Performed photocopying and scanning duties

Maintain employee files

ITS TRAFFIC SYSTEMS, INC., Westlake, OH 2008-2012

Office Assistant/Data Entry

Verify information on freight bill and bill of lading

Data Entry - input and process freight bills and handled any discrepancies on freight bills

Answered telephone calls and other general office duties

THE TJX COMPANIES, INC.-Marshalls (part time), Avon, OH, Meridian, MS, Fayetteville, GA 2004-Present

Customer Service/Sales

Merchandising and Display, introduction new products and Inventory

Pricing Control and POS Scanning

EDUCATION:

OHIO BUSINESS COLLEGE, Lorain, OH 1991-1993

Associate Degree – Computer Information Systems

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