Experienced Parts/Service Manager
Resume:
Leon Gregoire
Cell: 289-***-****
E-mail: **************@*******.***
SUMMARY OF QUALIFICATIONS
o28 years experience in busy car dealerships & NapaAutopro shop, last 14 years in a management position
oAccomplished manager, able to build a highly motivated team committed to customer service with a focus on sales by increasing retail sales by 25% in aftermarket shop, wholesale parts sales by 25% in a year and becoming #1 dealer in accessory sales in the country, increased labour sales by 50% in first 6 months in newly acquired dealership, steadily increasing CSI score
oDedicated to ROI, achieved reducing inventory obsolescence from 20% to 5% in one year instead of a 3-year target, and increased gross profits by 14% in first year.
oFully bilingual (French/English) written/spoken
oCommitted to education by continuously taking upgrading courses
RELEVANT SKILLS AND EXPERIENCE
ADMINISTRATION
oOptimise efficiency & productivity in service and increase hours per repair order
oAnalyse parts inventory for optimum inventory turn, minimum obsolescence, customer satisfaction, and balanced investment
oManage staff to ensure satisfied employees dedicated to customer service
oCommitted to keeping expenses to a minimum
oOptimising discounts by utilizing corporate discounts
oControlling warranty claims, following corporate guidelines while fulfilling customer’s needs
CUSTOMER SERVICE
oCommitted to providing excellent customer service and complete satisfaction
oHearing customer concerns and discussing a mutually agreeable solution
oStrength in problem solving and conflict resolution
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COMMUNICATION SKILLS
oExcellent telephone communication skills: patient, personable, receptive
oEffective written, spoken (French/English) and listening skills
oAble to put people at ease
oAnalytical and versatile
oAble to maintain a sense of humour under pressure
ORGANIZATIONAL SKILLS
oQuick at assessing needs and priorities
oStrong in planning and implementing programs/ideas
oAble to meet deadlines
oFollow through to the last detail
EMPLOYMENT HISTORY
2015- 2016 Parts Manager
New Roads Chevrolet, Newmarket, Ontario
2012- 2015 Fixed Operations Manager
Markville Ford Linc Unionville(Markham), Ontario
2009-2012 Co-owner/scheduling and parts procurement
Columbia Auto Group, Waterloo, Ontario
Napa Autopro Repair Shop/Tirecraft Dealer/Detailing Shop/Used Car Dealer/Valvoline Express Lube
2009-2009 Parts Manager
Forbes Waterloo Toyota, Waterloo, Ontario
- 2009 Fixed Operations Manager (promoted from Victoria Start Motors)
Paul Coffey Nissan, Alkier Motorsport Group, Kitchener, Ontario
2004- Parts Manager & Consultant with our Mitsubishi Dealership
Victoria Star Mtrs (Mercedes-Benz), Alkier Motorsport Group, Kitchener, Ontario
2002-2004 Parts Manager
Weiland Ford, Kitchener, Ontario
EDUCATION AND TRAINING
Napa Excellence Training
Misc Management Courses
Computrek Consulting Services
Four Day Management Consulting Training
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EDUCATION AND TRAINING (Continued)
ADP Dealer Services
Advanced Parts Management
Parts Physical Inventory
Reynolds & Reynolds
Self Study - system management
Mercedes-Benz Canada
MB Inventory Management – Principles
Ford Motor Company of Canada
Parts Certification
Quality Parts Business Management
Service Certification
National Institute of Broadcasting
Broadcasting
Conestoga College of Applied Arts and Technology
Human Relations (Ontario Management Development Program)
Computer Literacy for Windows
WHIMS
Workplace Hazardous Information Material Systems
Ecole Secondaire Cochrane High School
Grade 12
AWARDS
Peak performer in labour sales with Ford of Canada 2014
Summit performer in labour sales with Ford of Canada 2013
Napa Autopro of the year 2011 and Leadership award (first time for Columbia Auto Service winning Autopro of the year and first time in Ontario ever for one shop winning both awards the same year)
Reader’s Choice Awards for best shop in Waterloo (The Record & Waterloo Chronicle)
Parts Manager of the year for 2005 with Mercedes-Benz Canada Inc
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VOLUNTEER WORK
oMember of standards committee (writing standards for dealership)
oCaptain for Junior Diabetes campaign at dealership
oSound & video person for worship service
oVolunteer for non-profit organization during annual sale
oMember of missions board
oMember of adult fellowship committee
oSunday school teacher
oVolunteer at local food bank
REFERENCES
Available upon request
Contact this candidate