It Director

Aman dhillon, NY TECHNOLOGY MANAGEMENT

acu9yc@r.postjobfree.com

Visionary Leadership and Expertise in Technology Strategy and IT Operations Management

Dynamic, accomplished, and results-oriented business technology leader with 15 years of progressive experience and proven ability to successfully direct information solutions, project management, and support services operations.

Successful in creating vision, identifying opportunities, and building successful organizations. Expertise in overseeing technology improvement initiatives and aligning information services with business goals. Proven track record of cutting costs while retaining productivity. Experienced with leading enterprise-wide implementations with a solid background in software engineering, business application solutions, and operations management. Highly proficient communicator effective at managing relationships between strategic leadership, third-party vendors, and clients.

AREAS OF EXPERTISE

þ Application Architecture and Roadmaps þ Team Building and Partner Relations

þ IT Operations and Emerging Technologies þ New Product Launch and Management

þ Business Process and System Integration þ Process and Productivity Improvement

þ Software Development Life Cycle (SDLC) þ Startup and High-Growth Organizations

þ Project Planning and Program Management þ Strategic Planning and Tactical Execution

þ Leadership and Performance Enhancement þ Onshore, Offshore and Near-Shore Expertise

CAREER HIGHLIGHTS

Recognized for consistent success in developing systems, plans, and procedures to streamline corporate and client operations, improve processes, and enhance performance.

Efficiently managed operational strategies and directed enterprise-wide implementation projects flawlessly while consistently delivering desired results and contributing to revenue producing activities.

Produced substantial cost savings, optimized systems, and successfully utilized technology and engineering solutions to maximize business efficiencies in a variety of intensely competitive industries.

EXPERIENCE & ACHIEVEMENTS

GSK Glaxo Smith Kline / Dhillon Technologies Inc., Philadelphia, PA 2013-Present

Sr. Director, Information Technology

Hired to transform ad-hoc shop to an organized department with streamlined operations. Direct software engineering, quality assurance, and production support teams. Serve as member of the senior management team, responsible for setting up and implementing company’s development plans. Work closely and effectively with key customers to ensure needs are consistently met. Directed all aspects of cross-functional engineering department and oversaw development of projects for an online products. Managed software development, quality assurance, production support, and release management organizations consisting of up to 30 professionals. Supervised department’s activities related to weekly releases. Developed and implemented quality processes and standard operating procedures by introducing metrics and documentation. Produced status reports, progress statistics, and business-oriented metrics as well as ROI studies, cost savings comparisons, and financial analysis to company executives

Developed work processes in a startup environment, which increased quality without affecting time-to-market.

Established an offshore engineering team which was able to control costs without reducing productivity.

Setup 24x7 proactive system monitoring which resulted in 60% decrease of downtime.

Designed and implemented systems migration to a redundant architecture which eliminated the need of downtime for releases and maintenance..

Quadrupled number of simultaneous projects for team to handle through effective resource management, without increasing headcount.

Reduced labor cost by over 50% by initiating and planning outsourcing of QA and development resources and implementing an off-shore development team in Chile for the company.

Increased efficiency by 50% through change release cycles and established development practices and entire software development lifecycle.

Aman Dhillon Page 2 of 2

GSK Glaxo Smith Kline – Continued

Established and managed an offshore development and testing team which provided services to multiple engineering organizations in the company.

Led a smooth transition of taking an ad-hoc startup team in a dysfunctional environment and transformed it into a cohesive, aligned engineering organization with improved morale under leadership.

Designed and set up application monitoring systems to proactively alert proper staff of production problems.

Virtually eliminated production deployment issues by establishing release management processes.

Formulated suggestions for defining, prioritizing, and completing projects on schedule and within budget.

Restructured the engineering department after three rounds of layoffs to maintain consistent workflow.

Pro karma, Chicago, IL 2008-2012

Director, Technology Solutions

Directed design and implementation of technology solutions for company’s clients. Focusing on software development processes, helped clients achieve higher ROI, reduce cost, and increase productivity. Designed quality programs which helped achieve product excellence without jeopardizing release schedules. Established software release methodologies appropriate for fast-paced companies. Performed quality audits.

Reduced project lifecycle by 35% by improving development process.

Consulted senior technology executives on methods to improve productivity, while preserving costs.

Designed and executed an efficient outsourcing methodology which returned expected positive results.

Generated revenue and profit as opposed to a cost center. Built a world class quality organization which attracted clients over more established and larger competitors.

Established QA department and reporting that demonstrated true cost of quality.

Planned and built the QA department from scratch, including a state-of-the-art QA testing lab.

Developed release criteria and effectively managed over 20 simultaneous company projects.

Designed product development management tracking tool to analyze progress and minimize risks.

QCI, Des Moines, IA 2003-2007

Lead IT / Manager

Oversaw all day-to-day operations of the consulting division for a QA consulting and professional training company. Effectively managed quality assurance and Internet projects.

Increased company’s revenue by 800% over a one-year period.

Led QA “SWAT” team with full responsibility for all high risk and high visibility projects.

Developed company-wide standards for QA Partner automation and maintained QA Partner libraries.

Dramatically increased number of active clients from 3 to over 40 within one year.

Collaborated with clients to consistently meet or exceed performance requirements and expectations.

EDUCATION

B.C.A. (Bachelor Of Computer Applications), Chhattisgarh University, Chhattisgarh, India 5/2003

Executive MBA in IT(Master of Business Administration in IT) EIILM University 5/2010

CERTIFICATIONS: -

• Project Management - PMI

• Strategic Organizational Leadership – Management & Strategy Institute

• Certified Enterprise Architect – TOGAF

• SAP Certified Architect - SAP

• Project Management – Colorado Technical University

• Enterprise Architecture – CIO Institute

• Microsoft Certified Solution Developer - Microsoft

• Certified Regulatory Vendor Program Manager – CRVPM

• Information Governance Practitioner - AIIM

• Business Continuity Manager - National Institute of Business Continuity Management

• Certified Disaster Recovery and Virtualization Technology Professional – EU-Council

• Enterprise Process Management – Business Process Management

• Corporate Trainer Certified – Management & Strategy Institute

• Certified Ethics - Information Technology – Management & Strategy Institute

• Certified Cloud Computing Foundation- EXIN

• Certified Information Security Foundation- EXIN

• ITIL® Foundation Certificate in IT Service Management – EXIN

• CERTIFIED SIX SIGMA MASTER BLACK BELT - INTERNATIONAL SIX SIGMA

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