Technical Support
Resume:
Curriculum Vitae
Santhosh K.P
Ph: 91-966*******
E mail : *****************@*****.***
Career Objective:
To obtain an active and dynamic position in an innovative development environment where I can use my expertise for the potential growth of the organization and self.
ACADEMIC PROFILE
Diploma in Computer Science from Kerala Technical Board, Kerala. 1999-2002
Pre-Degree from Calicut University, Kerala. 1997-1999
CAREER CONTOUR
July 2006 – May 2010: “EnnEss Corporation, Bangalore”- INDIA
Job title: Printer Service Engineer/Customer Support Executive (CSE).
Responsibilities:
Servicing the DeskJet, office jet, PSC all in one series printers and scanners.
Servicing of LaserJet printers and Business inkjet printers.
Troubleshooting of Desktops and Laptops
Logging calls in Both SRFR and WFM.
Installing and Configuring Computer Systems.
Diagnosing and Solving Hardware/ Software Faults.
March 2011 – February 2012: “EnnEss Corporation, Bangalore”- INDIA
Job title: Technical support Coordinator.
Responsibilities:
Resolving End user logs.
Closing the user calls and collects the user’s feedback.
May 2012 – November 2013: “Deloitte Consulting India Pvt Ltd, Bangalore for Maha Electronics Pvt Ltd”- INDIA
Job title: Printer Resident Engineer.
Responsibilities:
Monitoring and maintaining MFP printers through JETADMIN.
Troubleshooting and Servicing of MFP printers.
Troubleshoot laptop & desktop issues
Installation of network printers and scanners
Repair and recover from hardware or software failure
August 2014 – April 2015: “Grant Thornton Advisory Pvt Ltd. For Team Computers Pvt Ltd. Bangalore” –INDIA
Job title: IT Support Engineer
Responsibilities:
Install, Upgrade, Support and troubleshoot Windows and Microsoft Office and Any other authorized applications
Troubleshoot laptop & desktop issues
Installation of network printers and scanners
Repair and recover from hardware or software failure
Responsible for asset management.
Network Support on configuration of network devices and mobiles devices
Knowledge in configuring in e-mail Client (Outlook)
August 2015 – November 2015: “Calicut Recipe Restaurant”PO BOX: 5364 Near lulu Centre, Ajman- United Arab Emirates
Job Title: Cashier/ Receptionist
Responsibilities:
Operates front office posting software
Attend Meeting as Required
Complete Cashier Pre-shift supply Check list
Clarifies Customer Question or concern about charges on their bills
Check and follow-up on all bills on hold
Handles paid-outs
Assist Front desk staff on check in as an when required
Makes discount adjustment
Handle cash, Credit Cards and direct billing requests properly
Balances cash at the close of the shift
Technical Expertise:
MS-Tools : MS-Office 2000/2003 /2007/2010
Programming Language : C, visual basic
Operating System : UNIX / Linux, Windows NT/98/XP/2000/
Server : Windows 2008
Data Base : MS Access, SQL Server 2008
Specialization:
Servicing the DeskJet, office jet, PSC all in one series printers, scanners.
Knowledge of LaserJet printers and Business inkjet printers.
Knowledge of Desktops and Laptops
Troubleshooting of Desktops and laptops
Troubleshooting of basic network issues
Capability of handling the customers.
Logging calls in Both SRFR and WFM.
Monitoring and maintaining MFP printers through JETADMIN.
Troubleshoot laptop & desktop issues
Installation of network printers and scanners
Repair and recover from hardware or software failure
Responsible for asset management.
Network Support on configuration of network devices and mobiles devices
Install, Upgrade, Support and troubleshoot Windows and Microsoft Office and Any other authorized applications
Other Activities:
Participated Training on IPG Consumer Support conducted by HP.
Participated Training on Enhancing Customer Experience conducted by HP.
Successfully completed HP Prometric Online Exam
Features:
Good at human relations and ability to work in and with a team.
Capable of analyzing new things very faster.
Work dedicatedly for the organization.
Personal Details:
Father’s Name : Porayan.V
Passport No : L9075574
Languages Known : English, Hindi, Tamil and Malayalam
Marital status : Single
Hobbies : Listening to music, Playing Volleyball, chess.
Date: 16/06/2016
(Santhosh K.P)
Place: Bangalore
Contact this candidate