Customer Service Representative
Resume:
Ann M. Grant
Beverly, Ma *****
***********@*******.***
PROFESSIONAL EXPERIENCE
November 13 – February 15 Maestranzi Brothers, Beverly, MA
Buyer/Customer Service Representative
- Purchased all inventory material for service.
- Handled all customer calls for service.
- Entered all work orders for snow blower repair and service.
- Entered all invoices and payments for customers.
November 06 – November 12 Fine Pitch Technology, Wilmington, MA
Project Buyer
- Reviewed all MRP requirements and implemented action messages daily.
- Maintained all open purchase orders and issued supplier reports as needed.
- Reviewed all MRB reports for appropriate action and disposition.
- Entered all data into Infimacs & Oracle database.
- Entered all action report messages into system on a weekly basis.
- Handled all receiving and invoicing issues on a daily basis.
- Reviewed new and existing suppliers as needed. Visitations, surveys, audits etc.
- Purchased all MRO supplies.
May 04 – November 06 Warnock Precision Industries, Haverhill, MA
Senior Buyer
- Purchased all raw material for machining parts. (Steel, Aluminum)
- Purchased all MRO supplies.
- Entered all purchase orders into Quick Books System.
- Handled all receipts of orders and entered into Quick Books
- Expedited all orders from an on-time delivery report daily.
- Quoted all jobs that came in for bid.
November 2000 – Sept. 03 Analogic, Peabody, MA
Senior Buyer.
- Purchased all electronic components for medical production.
- Planned all inventory buys on the Oracle System.
- Handled all invoicing and receiving problems.
- Updated shortage reports on a daily basis.
October 95 – Nov 2000 Eaton Corporation, Beverly, MA
Buyer.
- Planned and purchased all electronic and mechanical components.
. - Expedited and rescheduled using the ManMan system.
- Sourced all new suppliers for new Engineering design from cradle to finish.
- Handled all receiving, invoicing, returns and rejected part problems.
- Updated Chess system and R & D design information
- Responsible for implementation of Kanban and pull system.
- Processed on-time delivery reports on a monthly basis.
- Processed orders via fax from oversea distributors.
January 87 – October 95 Baxter Lytening Systems/AMDEV, Inc., Danvers, MA
Buyer
- Purchased and expedited all electronic components.,
- Purchased for new engineering designs.
- Purchased all MRO supplies.
- Negotiated with suppliers on quotes and bids for lowest cost
- Maintained on-time deliveries with all suppliers using Baan.
Baxter Lytening Systems/AMDEV, Inc., Danvers, MA
Sales Correspondent
- Processed domestic and international customer orders.
- Directed all trouble shooting calls to each department.
- Resolved and assisted in various customer stat orders.
- Expedited orders for all customers using People Soft.
EDUCATION Beverly High School, Beverly, MA
Graduated 1983
SKILLS Health and Safety Environmental Committee
Team Problem Solving Committee
Quality Leadership Committee
Supervisor's Training course.
Word, Excel, Oracle, ManMan, Infimacs, Quick Books,
Baan, Made-to-Manage, People Soft.
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