resume

Dana M. Fernandez

** ***** **** **** ******* CT, 06810

Tel. 203-***-**** / E-mail: **************@*****.***

Objective:

To obtain permanent employment with a reputable company that would provide me the benefits of long-term job stability and advancement.

Summary of Qualifications:

Customer Service, Collections, Hospitality, Switchboard, Receptionist, and all facets of general office duties, Type 25-30 wpm, basic computer knowledge.

Work Experience

21st Century Oncology, Fort Myers, FL Dec 2014 – Feb 2016

Commercial Insurance Collector

• Processing Corrected Claims

• Re-Billing of Insurances

• Appeals

• Correspondence

• Working with Multiple Insurance companies

Eastern Account Systems, Danbury, CT Oct 2012 – Sept 2013

Collections

• Processing payments

• Setting up payment arrangements

• Handling Customer Disputes

• Answering high volume of inbound calls

Credit Center Inc, Danbury, CT Mar 2011 – June 2012

Medical Collections

• Taking inbound calls for debt collections

• Placing outbound calls for customer payment follow up

• Billing insurance claims

• Assisting customers with payment arrangements

Carecore National, Wappingers Falls, NY Mar 2007 – June 2009

Scheduler

• Working w/ multiple health care providers

• Receiving high volume inbound calls

• Non cert CPT codes

• Processing authorizations for MRI’s & CT scans

• Scheduling patient appointments

Citibank, Kansas City, MO Sept 2004 – Oct 2006

Collections

• Handling credit card accounts

• Negotiating settlements

• Processing customer payments

• Assisting customers w/ hardship arrangements

• Handling customer disputes

• Receiving high volume inbound calls

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