Customer Service Manager
Resume:
Soo Young Yang
Falls Church VA 22042
Phone: 703-***-****
Email: ***********@*****.***
Qualification
Over 10 Years Experience in Restaurant Business and Management
Analyzing Financial Report and Administrational Issues
Preparing and Calculating Payroll and Analyzing Labor Cost
Controlling Food Cost (35%) with Executive Chef
Scheduling FOH Employees with effective Labor Cost
Check Store Inventory weekly
Ordering FOH Needs and Supplies
Communicating and Dealing with Distributors
Receiving Catering Order
Planning and Preparing FOH Private Party & Customized Events
Strong Interpersonal, Oral, and written communication skills, with a focus on Details
Excellent Supervisory, and Training skills, with result oriented management techniques
Working Experience
Gallery Cafe & Catering
Consultant
(From Mar 2016 to Present)
(1005 N. Glebe RD. Arlington VA 22201)
Consulting Company's Menu, Staffing and Daily Operation
Preparing Grand Opening on Time (Delayed by Construction)
Inspection Construction Progress and Bring Results on Time
Training Grand Opening Staff
Training Ordering and Purchasing
Marketing Neighborhood and Buildings near there\
Training Bookkeeping and Administration Works
Epicurean and Company Restaurant
General Manager
(From Feb 2010 to Jan 2016)
(3800 Reservoir RD. N.W Washington DC 20007)
Located in Georgetown University Campus
Managing Over 8 million Sales Volume Restaurant Operation with International Cuisine Buffet (30 Different menu daily and 40 Salad menu daily), Hot and Cold Sandwich, Japanese Sushi & Hibachi, Cocktail Lounge and Espresso, Smoothies, Ice Cream Bar and Dessert Section
Managing 24 Hours Operation (Seasonal Jan-May, Aug-Dec, Except summer and winter Break) on Georgetown University Campus
Controlling Weekly and Monthly food cost (35%) & Labor cost (23%)
Planning Private event, University functions, and Large Catering Services on Campus and in House
Training 35 FOH staffs to deliver best customer service
Scheduling front staff's weekly schedule
Epicurean and Company Restaurant
Asst. General Manager
(From May 2008 to Jan 2010)
(3800 Reservoir RD. N.W Washington DC 20007)
Located in Georgetown University Campus
Working under GM's direction
Bookkeeping and Office Administration works
Analyzing Food Cost and Work with Chef to reduce Food Cost
To Help GM to prepare weekly schedule under 23% Labor Cost
Communicate with Customers Regarding Private event, University functions, and Catering Services
Weekly Equipments and cleaning schedule under GM's Direction
Preparing Private Events (Private, Graduation, Reunion, Birthday, Baby Shower, Large Corporate Function) Under GM's Direction
Training Cashiers
To ensure Employees follow the House Policy
Epicurean and Company Restaurant
Asst. Manager
(From May 2006 to Apr 2008)
(4250 Connecticut Ave. NW Washington DC 20008)
Located near Van Ness (UDC Van Ness Campus)
Working under Manager's direction
Bookkeeping and Office Administration works
Training FOH Staff
Weekly Cleaning and Maintenance Schedule weekly basis
To ensure Employees follow the House Policy
HSBC Bank in Korea
Programmer at Information Technology
(from Mar 2004 to Apr 2006)
HSBC Building #25 1-ga Bongrae-dong Chung-gu, Seoul, Korea
System Operate during the daily batch
To do Emergency operation during the bank hours
Programming for special function
Prepare for daily bank operation and closing the bank system daily base
Military Service
Service Country: South Korea
Branch: Korean Government Traffic Control Division
Traffic Control & Client Service
(from Dec. 2002 to Mar 2004)
Traffic control
Communicate with Clients
Customer Service
Resolve Complains
Technical Skill & Licenses
Microsoft Software
Adobe Photoshop
POS Programming
ABRA License (DC)
Food Safety Manager License (DC)
Bilingual (English & Korean)
Educational Certification History
Mar 2002 to Dec 2004 Korean Polytechnic University in South Korea
(Computer programming)
June 2006 to Mar 2008 ILI (2006-2008)
(English Language Course in Washington DC)
Mar 2008 to Feb 2010 Lado International College in Washington DC
Mar 2010 to Dec 2011 Harriet Fulbright College
o Business Administration in Arlington(2010-2012)
Feb 2012 to Present Columbia College
o Business Administration
Feb 2012 to Apr 2012 Illy Coffee North America Barista Class
Basic Barista class
References Available upon Request. Contact Me.
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