Customer Service Manager

SUMMARY

Qualified professional with nine years of experience in management and supervisory roles seeking an employment opportunity that will allow me to utilize my knowledge in the following areas: PROFESSIONAL SKILLS

● Microsoft Word ● Interpersonal Skills ● Management / Supervision

● Excell ● Workforce Scheduler ● Staff Leadership

● PowerPoint

● ADP Payroll

● Communication Skills

● Typing 50 wpm

● Critical Thinking

● Hiring Staff

EDUCATION

● Adelphi University Biology Major 2005 2007

● Mercy College Biology Major 2007 2009

● Aquinas High School Graduate 2005

PROFESSIONAL EXPERIENCE

2015 Present

CLAIRE’S INC Store Manager Bronx, New York

● Managed a 10 person team and two assistant managers

● Hire and train team members

● Analyze sales reports

● processing daily shipments

● Prepared weekly schedules

● Overseeing payroll

● Auditing daily paperwork

2006 2015

FAO SCHWARZ Assistant Store Manager & Department Supervisor New York, NY

● In charge of operations in absence of manager

● Hiring and training new managers, supervisors and team members

● Responsible for overseeing and preparing payroll

● Supervised department managers and team members

● Communicated with corporate buyers and vendor partners on ways to drive sales

● Coordinated meetings with visual and senior leaders to ensure floor standards are met

● Prepared corrective action documents for team members and supervisors

● Overseeing store money room to ensure daily cash office functions were completed

● Driving sales for the main floor through sales report analysis

● Ensured all store department were guest service driven

● Worked as a team member in various areas including the opening of two new stores

● Audited paperwork

● Customer service

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