ANGELA M. TORRES

P. O. BOX **** WHITE PLAINS, NY 10602 (914) 707 - 3303 acu9oz@r.postjobfree.com

EXPERIENCED ADMINISTRATIVE ASSISTANT

TECHNICAL PROFICIENCY IN MICROSOFT WORD, EXCEL, OUTLOOK, POWERPOINT, PUBLISHER, LEWIS, NYS CONNECTIONS, KRONOS, CLIENTRACK (HMIS), CERIDIAN, EMEDNY, EPACES, ADOBE, PROJECT, AND VISIO SOAR SPECIALIST CERTIFICATION

PROFILE:

Experienced, dedicated professional with 20+ cumulative years in administrative support and customer service delivery; servicing the health, non-profit, academic, child welfare, housing and financial sectors. Demonstrated strength in client services, membership enrollment, claims coordination, invoice tracking, auditing and project tracking/management.

PROFESSIONAL HISTORY – RELEVANT EXPERIENCE:

RUNAWAY HOMELESS YOUTH SPECIALIST (Part time), The Children's Village, INC., Dobbs Ferry, NY 2016 - present

COMPLIANCE OFFICER/ AMINISTRATIVE ASSISTANT, The Children's Village, INC., Dobbs Ferry, NY 2014 - present

RECORDS SPECIALIST, The Children's Village, INC., Dobbs Ferry, NY 2012 - 2014

Provides professional administrative support to Supportive Housing Program and the Sanctuary including 10 to 30 staff members and the Division Director; Manages all office and administrative functions

Assists Division Director with grants, budgets, housing, reports, etc. within the six different programs in the department.

Audits residential client files in compliance with regulatory requirements of Westchester County Department of Social Services

Liaison between landlords, CV operations and program managing leases, repairs, rent reasonableness, inspections, etc.

Provides document management support for up to 30 - 45 residential clients in the program and confidential staff files

HMIS Administrator for the Supportive Housing and Sanctuary Departments

Process/ coordinate and maintain weekly human resources and payroll for the various program within the departments

Acted as Hiring Manager for the department (setting up interviews, screening resumes, post evaluations, etc.)

Liaison between all impacted departments to ensure proper communication and reporting practices including landlords, Westchester Department of Social Services and other outside stakeholders.

Key accomplishments:

Created program newsletter to better improve communication between staff and program youth

Developed tools and improved on yearly submission for the department program audits by Westchester Department of Social Services.

Improved on annual APR completion and submission for the programs in the department

Named Top Performer since 2012 and awarded several different Shooting Star as recognition within my department

ADMINISTRATIVE ASSISTANT /MEDICARE MARKETING COORDINATOR, MetroPlus Health Plan, New York, NY 2009 - 2010

Supported team of 30 Medicare marketing personnel and reporting to the Executive Director of Marketing.

Assisted team in the planning and execution of multiple projects; maintaining cross-functional project schedules and work flow status reports. Logs and tracks project issues, risks, and action items, updating event grid; ensuring compliance with CMS government agency guidelines and regulations.

Screened and provided quality assurance for enrollment applications; proofing/correcting errors for over 60 applications daily.

Tracked trending of marketing analysis statistics; providing reports for forecasting, planning, and strategic initiatives.

ADMINISTRATIVE ASSISTANT, First Investors Corporation, New York, NY 2007 - 2008

Provided administrative support to office of three business analysts reporting directly to the Associate Vice President; created/disseminated reports, scheduling appointments and coordinated light travel arrangements.

MEMBERSHIP SERVICE REPRESENTATIVE, Visiting Nurse Services of New York, Brooklyn, NY 2005-2007

Conducted efficient and courteous customer service; handling over 50 to 100 incoming calls daily. Assisted customers with questions on non-clinical problems, membership complaints, documentation inquiries, and program coverage; serving as a liaison between prospective members, the enrollment department, and the HRA/Medicare branches.

Recognized for exceptional customer service delivery; receiving numerous compliments from customers. Completed rigorous customer service training classes.

Assisted with the management of enrollment processing, hospital and nursing home notifications, enrollment packet delivery, adult referral program and enrollment records and documentation.

Assisted Enrollment Department with the screening process; reviewing applications and prequalifying incoming callers.

EDUCATION:

New York Institute of Technology, Central Islip, NY/ New York, NY

Candidate for B.S. in Behavioral Sciences, Concentration in Psychology Completed over 120 credit hours, anticipated graduation in 2016

VOLUNTEERED:

New York Covenant Church, New Rochelle, NY 2010-2011

Event Planning Ministry (Effectively Organized and Planned 2nd Annual Health and Wellness Fair and other events)

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