Customer Service Manager
Resume:
Anthony Caldwell
Ryland Heights, KY 41015
M: 859-***-****
******@*****.***
Summary
Results-driven, skilled Supervisor focused on achieving success and increased productivity
through improvements in operations, quality, safety and administration
Knowledgeable supervisor skilled in reading and interpreting blueprints, diagrams and
drawings
Experienced supervisor with strong leadership and relationship-building skills.
Highlights
Experienced in production scheduling Contract Negotiation
Knowledgeable of quality control Leadership training
standards
Purchasing ability
Knowledge of 5S methodology
Experience in value stream mapping
Dedication to product quality
Accomplishments
Supervised off shift operations and more than 40 production and assembly line staff.
Planned, directed, coordinated and assigned manpower to efficiently meet production
requirements.
Problem Diagnosis
Used operational knowledge of systems, parts and components to solve problems that
arose during assembly.
Experience
May 2008 Rotex Global LLC Cincinnati, OH
Supervisor off shift
Assessed and trained personnel for promotion to cross-functional operations.
Led regular stand-up meetings, events and continuous improvement projects with
measurable goals.
Maintained and enforced a safe and clean working environment at all times.
Coordinated preventative maintenance on existing and new production equipment,
including routine calibration.
Established and adjusted work procedures to meet production schedules.
Supervised production schedules, production quality and on time delivery.
Implemented root cause and corrective actions to remove production constraints and
improve product quality.
Identified staffing and capital needs, collected relevant data and wrote justifications for
established needs.
Enforced a culture of lean manufacturing and continuous improvement while providing
operational leadership.
Developed and maintained strong and clear communication and rapport with plant
May 2006
to
May 2008
May 1997
to
May 2006
April 1987
to
May 1997
Education
2
personnel.
Lowes Home Improvement
Administration Manager
Member of senior management team with focus on P&L statement
Hiring employee to meet staffing needs
Auditing store processes to insure were compliant with government and corporate guideline
maintained payroll
Maintained and enforced a safe and clean working environment at all times.
Trained, developed and counseled employees to develop a high performing team.
Rotex Global LLC Cincinnati, OH
Customer Service Specialist
After Market sales creating contacts, building relationship and retaining relationships with
key customer
Trouble shooting customer needs either by phone are in person
Putting together quotes based on customer needs
Entering orders and following them through engineering, production control and shop floor
to insure timely delivery
Follow up with customer to make sure expectation were achieved
Give feedback to department manager
Rotex Global LLC Cincinnati, OH
Machinist
Ran cnc machines, horizontal, vertical and laths
Responsible for making quality parts to prints using inspection devices
Making edits to programs as needed
Making adjustments on tooling to keep parts in tolerance
Elected union president responsible for maintaining a solid working relationship with the
company
Negotiate contract to make sure both side work together through compromise not conflict,
KY JR COLLEGE Erlanger, KY, US
Associate of Arts: BUSINESS / ACCOUNTIN
Had a 4.0 GPA for 2 years
Studied Business Law and Account
Student government representative
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