Customer Service Medical

Location:

Philippines

Salary:

35000

Posted:

June 15, 2016

Contact this candidate

Resume:

ARIEL RIVO – LAPIRA, RN

#*** ******* ******, *** – SVP Housing Barangay, Old Site, Bakakeng, Baguio City, Philippines 2600

Contact Number: 091*-***-****

Email Address: ***********@*****.***

Objective

Personal Data

To further develop my skills and knowledge through the different fields that I will encounter and be a catalyst of growth and success leading me to become a globally competitive professional

Date of Birth: May 25, 1986

Place of Birth: Baguio City

Civil Status: Single

Nationality: Filipino

Religion: Roman Catholic

Language: Filipino, English

Dialects: Tagalog, Ilocano, Pangasinan

Education

College Level: Bachelor of Science in Nursing

School: University of Baguio

October 2004 to March 2008

Bachelor of Science in Accountancy

School: Saint Louis University

June 2003 to October 2004

High School Level: Saint Louis Boys’ High School

School: Saint Louis University – High School Department

June 1999 to March 2003

Elementary Level: Saint Louis Laboratory

School: Saint Louis Laboratory Elementary School

June 1992 to March 1999

Skills and Strengths

Experience

Excellent communication skills in Filipino, English and Ilocano

Team player, Ambitious, Dependable, Versatile,

Proven relationship-builder with unsurpassed interpersonal skills.

Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.

Dependable, responsible contributor committed to excellence and success.

Knowledgeable in Windows98/NT/XP/Vista/windows 7

Reservation Sales Specialist – IHG Baguio

June 2016 - Present

Responsible for coordinating travel for employees and customers. Coordinate hotels, flights and meetings, and plan for remote office space in other cities. Responsible for finding combination deals that save money and lead to a smooth travel experience.

Assistant Restaurant Manager – Greenwich SM Baguio

February 2016 – May 2016

Assist in accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Assist in achieving restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Assist in meeting restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Training Support Professional – Convergys Baguio 2

July 2015 – December 2015

Document, track, and monitor agent problems to ensure a timely resolution. Help make agents productive. Offer guidance and help agents solve common concerns. Know when to redirect problems that require an onsite solution. Resolve technical problems, detect patterns of issues, and coordinate with management team regarding persistent problems. Assist other Technical Support Professionals in troubleshooting difficult or time-sensitive problems. Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications. Contribute to company vision and direction by helping improve technical practices, as well as choosing key issues to address agent’s growth.

Customer Service Representative - Convergys Baguio 2

June 23,2014 – July 2015

Handle customer inquiries, complaints, billing questions and payment service requests. Repair trust, locate resources for problem resolution and design best-option solutions. Coordinate with other departments for specific solutions to customer concerns and inquiries

Nurse Trainee – Baguio General Hospital and Medical Center

January 2013 – December 2013

AREAS OF EXPOSURE

Medical Ward (January2013 – March 2013)

Surgical Ward ( April 2013 – June 2013 )

Delivery Room (July 2013 – September 2013)

Semi Private Rooms (October 2013 – December 2013)

Maintain accurate, detailed reports and records. Monitor, record and report symptoms and changes in patients' conditions.

Record patients' medical information and vital signs. Consult and coordinate with health care team members to assess, plan, implement and evaluate patient care plans. Monitor all aspects of patient care, including diet and physical activity. Prepare patients for, and assist with, examinations and treatments. Provide health care, first aid, immunizations and assistance in convalescence and rehabilitation in locations such as schools, hospitals, and industry. Assess the needs of individuals, families or communities, including assessment of individuals' home or work environments to identify potential health or safety problems. Instruct individuals, families and other groups on topics such as health education, disease prevention and childbirth, and develop health improvement programs. Perform physical examinations, make tentative diagnoses, and treat patients en route to hospitals or at disaster site triage centers. Conduct specified laboratory tests.. Prepare rooms, sterile instruments, equipment and supplies, and ensure that stock of supplies is maintained. Engage in research activities related to nursing.

Teacher – Philippine International English Institute

December 2011 – September 2012

Main responsibility is to teach students about the basics of English and be able to evaluate each student as to their progress and needs in the course.

Private English Tutor

February 2011 – Present

Main responsibility is to teach students about the basics of English and Social Studies as needed by the requirements of Brent International School Baguio.

Contractual Faculty – CNS International Language School Inc.

December 2010– February, 2011

Main responsibility is to teach students about the basics of English and be able to evaluate each student as to their progress and needs in the course.

Technical Support Representative – SITEL Baguio

September 2010 – December 2010

Job Description Includes:

Troubleshooting

Software problems

Internet service problems

Computer hardware problems

Up-sell/cross-sell programs

Corporate help desk support

Warranty or post-warranty support

Onsite repair appointment scheduling and field technician dispatch

Field technician support line

Private English Tutor

September, 201o– December 2010

Main responsibility is to teach students about the basics of English and be able to evaluate each student as to their progress and needs in the course

Nurse Fellow/Trainee: Baguio General Hospital Medical Center

August 10, 2009 – December 31, 2009

Responsibilities include First aid assistance, Assessment and proper documentation of Nursing procedures, Emergency medical, surgical, maternal, and pediatric care

Nurse Fellow/Trainee: Baguio Central University – Sto. Nino Medical Center

May 15, 2009 – June 20, 2009

Responsibilities include First aid assistance, Assessment and proper documentation of Nursing procedures, Emergency medical, surgical, maternal, and pediatric care and assisting doctor s in their patient care procedures

Registrar’s Office Assistant: Saint Louis University

April 2004

Responsibilities include assisting students in their enrollment and performing clerical work for data filling.

References

Maria Juvima B. Segaya

Human Resource Assistant PIEI

CP# 092********

Charmaine Emylou Corpuz

Nurse 1 BGHMC

CP# 091********

Jeddah Acoba

Team Lead