Customer Service Human Resources

ELAINE S. YOUNG

*** **** ***** ****** ****** City, CA 94404 650-***-**** ************@*****.*** OBJECTIVE:

Looking to pursue a HR Assistant role at East Bay Hospital in order to utilize my experience to participate in the development of the organization. Driven to expand my knowledge and obtain growth in Human Resources.

EDUCATION:

The University of California, Santa Barbara Extension Santa Barbara, CA 2015

Coursework: Child Life: Theory and Practice

The University of California, Irvine Irvine, CA 2009 – 2013 B.A. Psychology and Social Behavior and Minor in Educational Studies GPA: 3.5 EXPERIENCE:

Bright Horizons Family Solutions Foster City, CA Aug 2013 – May 2016 Lead Teacher

Trained and managed a team of 3 teachers who help care for 18 children of ages 2-3

Communicated effectively with team and administration by holding weekly team meetings to discuss monthly goals

Written documentations of each child's progress and maintained child’s paperwork in files

Conducted one-on-one meetings with parents to make recommendations and suggestions in regards to their child’s development

UCSF Benioff Children’s Hospital Oakland, CA Jun 2015 – May 2016 Child Life Volunteer

Encouraged a safe and wholesome environment in the playroom for patients ranging from infants to teens in order to facilitate individual growth

Provided age-appropriate resources and normalizing activities to patient’s bedside College and Career Academy Support Network Irvine, CA Sept 2012 – Sept 2013 Student Research Assistant

Collected and gathered academic research on Long Beach Unified School District to develop personal statement workshops to increase educational opportunities for at-risk students

Created and managed a website through WIX and implemented marking tactics via social media

Creeker’s Club Daycare Program Irvine, CA Jun 2012 – Aug 2013 Teacher

Coordinated and planned weekly curriculum and events for 80 children in grades K-6

Scheduled candidate interviews and participated in the interview process SKILLS:

Google Apps, Microsoft Office, Microsoft Excel, Microsoft PowerPoint

Fluent in Chinese (Mandarin)