Customer Service Representative

OBJECTIVE

A bilingual person with well developed people skills seeking to assist clientele as well as resolve inquiries, in a growth oriented company.

PROFILE

- Over 10 years of experience in Sales and Customer Service in corporate and government sectors

- Good, effective communication skills, customer service oriented, stress tolerant and truthful

- A natural leader who enjoys working among clients and staff to assess and facilitate the needs of others

- Calm, sincere, confident and professional customer/client approach

SUMMARY OF QUALIFICATIONS

- Fluently bilingual, both verbally and in writing

- Police record check w/ vulnerable sector; credit and security clearances

- Typing speed presently at 50 words per minute

- Proficient in MS Word and Power Point

EDUCATION

Herzing College, CSW Diploma 2016

College Catholique Franco-Ouest, O.S.S.D 1998

CERTIFICATIONS

A.S.I.S.T . Elder Abuse Training 2016

Community Volunteer - Rockcliffe Park Public School 2015

CPR & First Aid 2015 Non-Violent Crisis intervention 2015

EXPERIENCE

Zip Track Ltd. Customer Service Representative 2014

-Answering and dispatching calls in a call center environment, handling as well as resolving client complaints.

Axia Property Management Security/Reception 2013

-Greeting clients and building residents, scheduled patrols, delivery and monitoring designated areas of the building.

Chase Canada Financial Services Advisor 2010-2011

-Responding and resolving customer inquiries and concerns, assisting clients with personal bank accounts; performing balance transfers, line of credit changes, etc.

Elections and Service Canada DRO, Poll Clerk and Information Officer 200*-****-****

-Inbound call-center customer service representative receiving calls pertaining to provincial federal election procedures.

Resolve ABP Inc. Customer Service Representative 2008

-Executing customer telephone requests and addressing needs related to personal account while upselling banking products.

Sussex House Reception/Security 2006

-Reception and Security for residential building; some duties included rent collection, monitoring premises and building patrol.

Hudson’s Bay Co. Sales Associate 2005

-Completing customer transactions and assisting them with their clothing selection as well as cross-selling of company products.

References available upon request

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