Customer Service Technical Support

ANDERSON NASCIMENTO AÇO

Address: *** *.*. ******* ******, Grand Tower bldg. unit 1503, Salcedo Village - Makati City, Philippines

mobile number: +63-927*******

email: ***********.****@*****.***

date of birth: 12/26/1978

marital status: single

OBJECTIVES

To work in a dynamic environment, with an outstanding drive for excellence and success.

EDUCATION

IGTI – INSTITUTO DE GESTÃO EM TECNOLOGIA DA INFORMAÇÃO – on-going

MBA em Análise de Inteligência de Negócio (MBA in Business Intelligence and Analytics)

FATEC - FACULDADE DE TECNOLOGIA DA BAIXADA SANTISTA - completed in 2006

Degree in Data Processing Technology (Tecnólogo em Processamento de Dados).

ESCOLA TÉCNICA FEDERAL DE SÃO PAULO – UNED CUBATÃO - completed in 1997

Technical Course in Industrial Informatics (Curso Técnico em Informática Industrial).

WORK EXPERIENCE

PORTUGUESE CHAT SUPPORT REPRESENTATIVE – ONE WORLD CONNECTIONS

OCTOBER/2015 – JUNE/2016

Provide information about refunds and payments on Aliexpress.com website;

Handle dissatisfied customers in a polite and professional fashion.

Provide accurate, valid and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

CHEFE DA SEÇÃO DE TECNOLOGIA DA INFORMAÇÃO / 1º TENENTE - COMANDO DA 1ª BRIGADA DE ARTILHARIA ANTIAÉREA - EXÉRCITO BRASILEIRO

Head of IT Section / 1st Lieutenant – Brazilian Army

FEBRUARY/2007 – FEBRUARY/2015

Training staff dedicated to IT Technical Support.

Provide IT support by phone/email to the subordinated barracks.

Reduce Costs with Software Licensing with the migration for free software using Linux Operating Systems like Ubuntu and Debian.

Head of Personnel Payment Examinations Team.

Checker of the Financial Management Records.

Restructuring of the IT department, specifying standard operating procedures and laying down general rules for the use of IT means, according to the guidelines of the Brazilian Army.

Installation, configuration and maintenance of Corporate Systems.

Management and maintenance of computer network infrastructure.

Hardware configuration and maintenance of Computer Park.

DESENVOLVEDOR DE SISTEMAS - CONFEDERAÇÃO BRASILEIRA DE BOXE

System Developer - Brazilian Confederation of Boxing.

JAN 2002 – APR 2002

Development of the Olympic Boxing Scoring System Software, approved by the International Amateur Boxing Association and used in various National and International competitions.

Planning software manual and provide technical support and software updates.

ATENDIMENTO AO CLIENTE – LOJA DE PASTEL 1994 - 2006

Customer Service - Pastel Store

Take orders from customers.

Handle dissatisfied customers in a polite and professional fashion, providing a solution in a short time.

Handle complaints and provide appropriate solutions and alternatives to ensure resolution.

SKILLS

Adaptability/Flexibility

Analytical/Research Skills

Able to work under pressure

Team player

Leadership

Self-Motivated/Ability to Work With Little or No Supervision

Problem-Solving/Reasoning/Creativity

LANGUAGES

Brazilian Portuguese (native), English.

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