Customer Service Fort State University

ANGELA CARSWELL

** ****** ** *******, ******* ***66 C: 478-***-****

HUMAN SERVICES PROFESSIONAL (CUSTOMER SERVICE)

Team building Flexible & Adaptable Customer Care

QUALIFICATION PROFILE

Human Service Professional (Customer Service) with 5 plus years of experience in multi-tasking and providing service methods of customer retention, customer satisfaction, staff productivity, and team effectiveness to internal and external customers. Core Strengths:

-Public Relations

-Communication: Verbal and Written

-Safety Training and Monitoring

-Follow Rules and Procedures

-Analyze and Problem Solving

-Inventory Management

-General Office Support

Record Incidents

OVERVIEW EXPERIENCE

HUMAN SERVICES PROFESSIONAL (CUSTOMER SERVICE)

Security Officer

Monitor the traffic flow of the campus by inspecting identification, registration, and check ins/outs for employees, staff and faculty safety. Enforced the laws in regards of illegal activity such as weapons and drugs, settling disputes between students, and record disciplinary actions toward those who violate the law. Patrol the area, the facility, and unrestricted areas for suspicious acts that would cause harm as well as called local emergency services for assistance, when needed.

Tool Rent (Customer Service)

Ensured customer orders were expedited and filled in a timely manner, as necessary to guarantee timely shipping of equipment and material. Selected material form stock to fill customer orders and updated documentation into database for shipment tracking. Managed the coordination and regulation of supplies and materials, which included storing, stocking, and distribution of order. Took necessary actions for misidentified items by confirming proper paperwork correspond with the issue, quantity, condition codes, and location. Organized stock level where files were maintained as well as reviewing stock records and establishing/adjusting stock levels.

Sales Associate

Consulted with customers by telephone and/or in person with information about products and services. Handled customer complaints, cancelled accounts, and other customer inquiries.

PROFESSIONAL EXPERIENCE

-Security Officer, Fort Valley State University; Fort Valley, GA 08/2013 to Present

-Tool Rent, Home Depot; Macon, GA 08/2012 to 09/2013

-Boatswain Mate, United States Navy; USA 01/2003 to 01/2007

-Customer Service, Wal-Mart; Chula Vista, CA 07/2005 to 09/2005

-Customer Service, Target; Chula Vista, CA 06/2005 to 07/2005

-Customer Service, Wal-Mart; Macon, GA 03/2002 to 12/2002

EDUCATION

Bachelor of Science: Criminal Justice with Minor: History Fort Valley State University; Fort Valley, GA (12/2012)

Associate of Science: Criminal Justice Macon State College; Macon, GA (05/2011)

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