Customer Service Sales

CARLOS GARZA

**** *. ***** ** *******, Michigan *8906 517-***-**** ******.*.*****@*******.*** Profile

Driven, collaborative and results-focused Account Manager with more than twenty-five years of experience developing sales strategy, managing personnel and providing world-class customer service. Liaises with prospective clients to assess needs and requirements, implementing diverse personalized solutions to ensure support and foster buy-in. Provides mentorship and support for associates on sales processes and strategy development, emphasizing the use of data-driven demonstrations to solidify support. Consistently receives recognition for exceeding sales goals by more than 30% and significantly improving company-wide revenue.

Ski l l Summary

§ Interpersonal Communication

§ Team Management

§ Networking & Prospecting

§ Business Development

§ Sales Strategy

§ Training & Hiring

Professional Experience

IMAGING SOLUTIONS INCORPORATED LANSING, MI 2002 - PRESENT Account Manager

Coached, trained and mentored three direct reports. Provided extensive leadership and support, conducting specialized training to emphasize successful customer service techniques. Defined performance goals, tracked metrics and monitored all relevant parameters to ensure all sales strategies aligned with company objectives.

Liaised with prospective clients to assess needs and determine specifications. Identified opportunities to significantly reduce client expenses in hardware, software and personnel costs. Corresponded with Diverse Computer to coordinate the sale of three production printers and specialty software. This maximized uptime, mitigated risk and improved reliability. Successfully achieved initial revenue of $450K from one-time sale and up to $800K in on-going business.

Implemented personalized solutions to resolve customer concerns and mitigate discrepancies. Collaborated with Peckham Vocational to optimize printing equipment, working with representatives to coordinate purchase of multi-functional machinery to streamline operations. Developed full-service contract to ensure customer service availability and minimal downtime. Successfully maintained initial revenue of $300K and up to $600K in future sales.

Achieved significant recognition for growing territorial customer base by 15% and increasing total sales by 20% throughout company in first two years. Tapped by senior leadership to receive prestigious President's Club designation for exceeding yearly performance plan by 35%, as well as Par Club designation for three consecutive years. This led to the doubling of total territory available and fostered an additional $600K in proportional revenue. XEROX GRAND RAPIDS, MI 1997 - 2002

Office Solutions Specialist

Provided leadership and training for six sales representatives. Oversaw extensive coaching and employee development, ensuring each associate maintained expert knowledge on sales cycle processes, customer needs analyses, demonstrations and other key metrics.

Corresponded daily with sales representatives to conduct long-term forecasting, emphasizing data-driven tactics to ensure proper development of sales strategies. Analyzed and tracked financial performance and metrics for clients to identify prospective customers and determine viability of new business activities.

Championed the development of numerous high-value sales proposals and demonstrations for lucrative client accounts. Emphasized the customization of each presentation to match customer specifications, ensuring the clear communication of targeted information to foster buy-in and maintain rapport. Account Manager Lansing, MI

Conducted cold-calling, follow-ups and other networking tactics to identify prospects and nurture customer relationships. Consulted potential clients on values and benefits of high-end equipment, providing extensive after-sales support to ensure satisfaction.

Liaised with representatives from GM to assess needs, developing precise, data-driven models to promote services. Tabulated and tracked equipment utilization levels, operating costs and other key metrics within facility to identify optimal sales plans. Successfully grew more than $650K in additional revenue.

517-***-**** carlos. j .*****@*******.***

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