Customer Service Sales
Resume:
Joselito Spadaccini
Ottawa, Ontario
***********@*****.***
PROFESSIONAL OBJECTIVE
To secure an exciting career in customer services and work in a great team environment.
Skills and Qualifications
Energetic, Punctual and self-motivated
Bilingual (French, English) written and oral.
Highly proficient in technical cross training and team development.
Sales and customer retail experience.
Management and Supervisor roles
Employment History
Marchand Electric Company
2015 March - Sept 2015
Inside Sales \ Service Parts Counter
Answer phone calls from French and English clients.
Generate Electrical Sales via online websites and cold calling.
Customer Consultations projects.
Work with teamates on the sales floor stocking and merchandising.
Home Depot, South Keys, ON
Department Supervisor - Lumber and Building Materials
2014 Aug - 2014 Oct
Supervised department operations via scheduled shifts
Work with team on the sales floor stocking, merchandizing, cleaning and delivering excellent customer service during power hours.
Helping customers find the right product for their Home Depot projects.
Answering inbound calls from customers seeking advice on a product, service or delivery.
Scanning and adjusting inventory cycle counts with bar code reader device.
Airtron Canada, Ottawa, ON Years Employed Nov 2008 -July 2013 Account Lead Supervisor
Manage daily call center operations and services of inbound and outbound calls in both official languages of English and French.
Delegation of processes including call center procedures, work flow projects, call flow transcripts, share point portal additions and all documentation is presented and created with PowerPoint software.
Work with the team to answer phone calls in both official languages of English and French. and create job tickets pertaining to client automation requests, facility service requests
Maintain call objective scores and service levels with Cisco computerized call monitoring system.
Review and conduct staff evaluations and technical assessments via corporate improvement programs.
Shipping and receiving parts, systems to clients and suppliers with various companies.
Airtron Canada, Ottawa, ON Years Employed Nov 2007-Nov 2008. Shift Lead and Technical Center Ops Trainer
Building Automation Electrical and Hvac account sales lead
Provide technical phone support to Hvac and Automation field techs at various sites.
Provide cross training, documentation and coaching in both official languages of English and French.
Train new staff in building automation software and facility account management.
Airtron Canada, Ottawa, ON Years Employed Nov 2005-Nov 2007 Customer Service Representative (CSR)
Answer phone calls in both official languages of English and French. and create job tickets pertaining to client automation requests, facility service requests
Answer automation, lighting and service inquiries from Hudson Bay, Staples Canada, Sobeys, Rona and Sears Canada covering 3500 location Canada wide.
Redirect calls from outside parties to internal contacts within corporate offices.
Work shifts covering evening and weekends providing after hours support to all national customer dispatch database and automation requests.
Rainbow Neon Signs, Ottawa, ON April 2002-July 2005 Electric Sign Repair Technician
Customer service and Sales leads (phone and walk in public) in both official languages of English and French.
Exterior sign repair and interior custom signage design
Sheet metal fabrication for sign and neon mount assemblies
Electrical and technical wiring harness assembly duties
Pulling cable, wire and terminating connections
CSA Certified for electrical sign fabrication.
Digital City Ltd (Star Choice Satellites) Embrun, Ottawa, ON April 2000-March 2002 Retail Store Manager
Customer service with a smile and exiting product presentations to the walkin public
Responsible for store operations 6 days a week (open till close)
Staff and tech training on all products and procedures
Point of Sale and invoice accounting process for batch sales
Tradeshow and Fair Expo's to promote digital products to the surrounding community's
Education History
North Dundas District High School Years 1982 - 1986 High School Diploma Chesterville, ON
Post-Secondary Education
Toronto School of Business and Technologies Years 199*-****-*** Laurier Avenue West Ottawa, ON
Microcomputer Business Applications Diploma Business Fundamentals and Computer Accounting Concepts
Introduction to Computer Networking and Windows Operating Fundamentals
Microsoft Excel
Microsoft Word
Microsoft Access
Microsoft PowerPoint
Microsoft Outlook Express
Typing Tutor 101 35 wpm
Computerized and manual accounting with QuickBooks, Simply Accounting and Bedford ACCPAC software
Computer and Technical Skills
Windows\2007\XP\8.1NT (Troubleshooting, Install software, Hardware installs upgrades and remote support offsite)
Microsoft Office Share Point Server (Create, Upload, Track and maintain files and backups)
Windows and DOS Fundamentals (Operate, Basic Programming Commands)
Microsoft Word (Create staff and company documents for email, print and distribution)
Microsoft Excel (Create staff and company spreadsheets for email, print and distribution)
Microsoft Access (Create staff and company documents for email, print and distribution)
Microsoft PowerPoint (Create staff and company presentations for email, print and distribution)
Microsoft Outlook (Send staff and company email for print and distribution)
Microsoft FrontPage 98 (Create basic social media webpages and programming)
Network Server Drive Maintenance Scheduler (Maintain file structures and integrity, Antivirus protocols, Drive backups)
Shipping and receiving software.
Inventory management with barcode scanner system control
Special Courses
•Padgett Thompson Inventory Seminar
•St-John’s Ambulance First Aid Diploma
•CSA Canada Electrical Knowledge Certificate
•DuPont STOP Safety Course
(Goverment)Reliable Enhanced Basic Security
References will be available upon request.
Contact this candidate