Production/Operations Supervisor

PROFESSIONAL EXPERIENCE

Glass Master Corporation September 1979 - July 2015

Production/Operations Manager

Manufacturer of fiber glass duct board fabrication machines, hand tools and accessories designed to fabricate fiber glass duct systems faster and more economically than sheet metal forming equipment.

SUMMARY OF ACCOMPLISHMENTS

Consistently maintained an average profit margin of 28%

Increased international sales by 25%

Design and implementation of three new products, including patent awards

Re-engineered products for customers compliance with international energy conservation standards

Successfully managed all aspects of the relocation of the manufacturing facility and office from San Antonio, TX to Carrollton, TX

SKILLS & RESPONSIBILITIES

Production Management

Management of front line production, supervisory and office staff

Employee hiring, retention and possible discipline

Production scheduling and inventory levels control

Continual product review and improvement

Quality control testing and instruction

All aspects of shipping and receiving

Facility maintenance and repairs including production equipment

Annual inventory of both raw materials and manufactured stock

Sales and Customer Service

Managed all sales including order entry and invoicing

Respond to all customer inquiries from both domestic and international customers

Offsite customer service calls which included troubleshooting and repairs

New equipment set up and training for both domestic and international customers

Planning and implementation of all aspects for trade show exhibits

Developing and maintaining operating instructions, sales brochures, price lists and advertising for trade publications

Evaluated and made the decision to accept or decline applications from new customers and potential distributors

Product Development

Product development, including R&D prototyping and product implementation

Designed and implement custom products per individual customer request including requests for non-industry related products and equipment

Purchasing

Purchased all stock and raw materials for production and daily operations

Negotiated annual purchase orders and contracts for cost control

Transportation/Logistics

Negotiated freight rates with common carriers

Identified proper freight classifications to control cost

Compared freight bills to invoices for accuracy and cost control

All aspects of export shipments including export documents

PROFESSIONAL DEVELOPMENT

MS office (Word, Excel, Outlook, etc Taleo platform and UNIX accounting system.

Successfully completed various management and professional development programs, including:

Business ethics

Code of conduct and the legal ramifications

Identifying and preventing workplace harassment

Diversity and inclusion

Data privacy

Cyber security

Records and information management

Team building

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