IT Systems Administrator

Russell J. Young

**** ******** *** ******, ** *8162 734-***-**** **********@*****.***

OBJECTIVE

Experienced and accomplished systems administrator with proven ability to create and deliver IT solutions. I am looking for a long term position in a rewarding and stable environment.

EDUCATIONAL BACKGROUND

Associates of Applied Science Degree, Cum Laude, Monroe County Community College

TECHNICAL CERTIFICATIONS

CompTIA A+ Certification

Microsoft MCP Certification

PROFESSIONAL EXPERIENCE

Roush Industries

March 2013 – Present

IT Systems Administrator

Hired as a full-time systems administrator following initial contract period. Currently managing server infrastructure and datacenter operations across multiple platforms including Windows, Linux, and Unix. Detailed responsibilities include:

Research, recommend, and implement system changes that improve overall reliability and system performance

Responsible for server systems running Windows Server 2003 to 2012 R2 and Linux RedHat, CentOS, and SLES

Manage VMWare virtual environment including host hardware, patching and upgrades, overall system health, and possible future migrations

Design, implement, manage and maintain company storage solutions including NetApp and Overland Snap servers

Manage corporate backup solutions including disk-to-disk and disk-to-tape with software solutions from NetApp, Syncsort BEX, and HP Data Protector

In charge of internal and external DNS, DHCP, Active Directory, and IIS

Assist with design and implementation of high availability and disaster recovery solutions

Leverage powershell to create reports of all server and storage systems which were exported to Excel and emailed out daily

Prepare and present reports to management on all current system statuses and recommend actions based on those reports

Andersons, Inc

November 2012 – February 2013

Support Technician II

Contract position providing helpdesk support for local and remote users transitioning from Windows XP to Windows 7 and Citrix with responsibilities including:

Imaged new laptops and PCs using Altiris to push images and software

Connected to customer environments to resolve issues with user accounts, running services, drive space, and application access

Assisted users with installation, configuration, and troubleshooting of Lotus Notes

Troubleshot user access to Windows and Citrix systems

Tracked all details of every issue in incident tracking software

Secure-24, Inc

October 2011 – August 2012

Helpdesk Analyst

Provided helpdesk support for users through email and phone for numerous clients with responsibilities including:

Supported users running Windows XP, Vista, and 7.

Connected to customer server environments to resolve issues with user accounts, running services, drive space, application access, and email

Completed assignments on virtual servers for administration, configuration, and migration of Windows Server 2003 and 2008 including installation and configuration of Exchange

Received monitoring alerts for client systems and responsible for resolving the issue or escalating to the appropriate engineering team or client partner

Troubleshot user access to Windows, Linux, Citrix, AS400, and SAP systems

Tracked all details of every issue in incident tracking software

Plumchoice

September 2010 – June 2011

Helpdesk Support Technician

Contract position working remotely from home and providing helpdesk level support for users on a per call basis

Responsible for supporting users running Windows XP, Vista, and 7. Also provided support for users running Apple OSX Snow Leopard and previous versions

Connected to company VPN to access phone system and company applications including NetSuite ticket tracking software

Connected to users to resolve issues with user accounts, application access, and email

Provided software, printer, and virus removal support using company provided tools and programs

Determined if the customer issue was in-scope for my department and if not then routed customer to the correct department to handle issue

Meritel Group, LLC

November 2009 – September 2010

Helpdesk Analyst

Provided helpdesk support for users on a per call basis for numerous clients including doctors offices and mediation centers

Responsible for creating and maintaining documentation for procedures used with each client detailing everything from hardware and application settings to password resets

Mainly supported users running Windows XP, Vista, and 7. Also provided support for users running Apple OSX Snow Leopard and previous versions

Connected to users to resolve issues with user accounts, application access, and email

Provided software, hardware, printer, and virus and spyware removal support using various tools and programs

Set up client PCs in house with various base loads depending on customer needs, varying from desktops to laptops to medical reading stations

Responsible for administration, configuration, and migration of Windows Server 2003 and 2008 including installation and configuration of Exchange

Performed various web-related tasks including web page troubleshooting and setting up Linux based web and blog server

Conexio Technology Solutions, LLC (Formerly TJBA, Inc.)

June 2005 – March 2009

Helpdesk Analyst

Provided helpdesk support for users on a per call basis for numerous clients. Also handled scheduling of technicians for on-site work and managed the company’s reception line

Responsible for creating and maintaining documentation for procedures used with each client detailing everything from hardware and application settings to password resets

Responsible for supporting users running Windows XP, Vista, and 7. Also provided support for users running Apple OSX Snow Leopard and previous versions

Supported users with tools including Kaseya, Remote Desktop, VNC, and PC Anywhere

Helped users resolve issues with Microsoft Office Suite 2000, XP, 2003, and 2007

Provided software, hardware, printer, and virus and spyware removal support using various tools and programs

Completed training objectives on virtual servers for administration, configuration, and migration of Windows Server 2003 and 2008 including installation and configuration of Exchange

Performed normal computer work in the office such as installing Windows base loads from CD or with a network Ghost client, upgrading memory, and basic troubleshooting and repair

Millennium Software

June 2006 – April 2007

Premier Automotive Group Business Analyst

Contract employee to Compuware/Percepta. Provided helpdesk level support for users on a per call basis from Jaguar and Land Rover dealerships

Tracked issues using Siebel Intellitrack and AR System ticket tracking software

Responsible for supporting users running Windows XP and Vista

Provided support for users web-based application access, including troubleshooting network and Internet access

Escalated issues to other support centers and systems engineers as needed, tracking the issue from beginning to resolution

Met ISO standards for documentation and training materials.

Provided excellent customer handling and service to meet SLA requirements

Freelance Web Design

March 2007 – Present

Website design and creation outside of work duties including the sites:

www.thehotelsterling.com, www.proactivenetsolutions.com, www.rdinermonroe.com, www.innovativefluids.com, www.iinspection.com, and www.bevillecut.com.

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