Manager
Resume:
Erica O. Joseph
Trevose, PA **053
********@***.***
PROFESSIONAL SUMMARY
Professional Operations Manager/ Project Manger that is self motivated, enthusiastic, detail-oriented, deadline driven with a positive attitude. Able to support senior level management across all industries. Excellent communication skills as well as strong computer literacy.
COMPUTER SKILLS
Microsoft Word, Excel, Access, Quick Books, COMPASS, Input Excel, Imaging and scanning, Sarbanes Oxley, Horizon
PROFESSIONAL EXPERIENCE:
Prepare various corporate presentations to include strategic plans, budgets, customer presentations, associate productivity, monthly reports, etc.
Coordinated corporate purchasing for 115 associates.
Collaborated with various levels of management to gather information pertaining to key issues.
Handled invention submission for all New Business development. Responsibilities included tracking invention submissions, ensuring proper release forms were in place as well as training of the staff.
Provided support to senior leadership, Director of Human Resources and Vice Presidents.
Coordinated input excels data entry with off shore vendor. Responsibilities included training and maintaining customer relationships.
Fifteen years supervisory experience.
Ten years of Project Management experience.
Expert knowledge of Microsoft Office.
Fenney’s Nursery Inc. Festerville PA 9/13 to present
Sales Associate
Seasonal
Star Gas 3/14 to 2/16
Customer Service Supervisor
Provide continuous feedback, coaching and perform annual performance reviews to the Customer Service Representatives.
Manage service levels.
Supervise day to day interaction with Customer Service Representatives.
Manage escalated calls.
Diversified Information Technologies, Dresher PA 7/12 – 9/13
Operations Manager
Conducted research and analysis to quantify business opportunities to add avenues of revenue.
Created and developed formal recommendations and presentations to management.
Worked with customers to generate solutions to business issues and then planning/implementing those solutions.
Lead efforts to develop new or streamlined processes/procedures for the assigned business areas.
Provided continuous feedback and coaching of team members to ensure job expectations are met and identify development opportunities.
Coordinate various aspects of divisional realignment to enhance overall divisional performance and increase case accountability.
Prudential, Dresher PA 3/89 – 7/12
Associated Manager/Project Manger
Provided support to Billing, Quality, Mail & Imaging, Systems and Finance departments.
Coordinated system releases and work with vendors to established producers.
Prepared ad distributed monthly, quarterly, annually, Horizon and Sarbanes Oxley reporting.
Provided continuous feedback and coaching of team members to ensure job expectations are met and identify development opportunities.
Coordinated, reviewed and established Standard Operational Producers.
Education
Bradford School; Pittsburgh, PA.
Retail Management
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