Project Manager Management

Anthony Chien

Phone: 416-***-****

E-mail: ************@*****.***

Executive Summary

Mr. Chien is a results-driven executive delivering management consulting services for his clients. His vision is to transform the traditional Information Technology unit for companies from a cost centre into a strategic business partner. One of Mr. Chien`s goals is to create value for investors and shareholders through the strategic use of Commercial Off-the-Shelf (COTS) software and Cloud Computing (SaaS).

Mr. Chien had been working closely with his clients to formulate, develop, and execute their organization strategy and vision. Mr. Chien’s consulting experience encompass working with clients from various industries, including: government, telecommunication, financial, engineering, utilities, retail, and technology.

Mr. Chien is a certified Project Management Professional (PMP), a certified Professional Scrum Master (PSM I), a Certified Scrum Master (CSM), and a certified ITIL® professional.

Summary of Qualifications

Company: Oracle

Date: November, 2007 – April, 2016

Location: Toronto, Canada

Role: Consulting Project Manager & CRM PMO Lead

Provided Project Management oversight to ensure all CRM projects meet, or exceed, baseline profit margin.

Delivered projects via traditional SDLC waterfall model and agile/scrum model.

Assisted revenue generation initiatives.

Accountable for revenue collection activities.

Continuously improved the quality of CRM project delivery through project management education, training, methodologies, tools, and knowledge sharing;

Developed and shared PMO methodology, standards, and best practices;

Established Key-Performance-Indicators (KPI metrics) and analysis of KPI metrics across all CRM projects;

Established Governance Strategies, Polices, and Procedures for all CRM projects;

Established risk assessment and quantification methodologies (Risk Management Review);

Developed the skills-set of every project manager through continuing education, training, and knowledge sharing;

Established a monthly Project Management forum for continuing education, training, and knowledge sharing between project managers;

Guided project managers through Oracle’s Project Management Certification process;

Established a central point of communication between project managers and other Oracle business units and external groups for support;

Tracked and managed customer satisfaction (via Customer Satisfaction Surveys).

Managed on-site and offshore resources to implement COTS and SaaS projects;

Managed on budget, on time, and successful delivery of the engagement;

Managed budget, forecast, and profit margin of the engagement;

Managed resource usage and forecast;

Managed relationship between the client and Oracle;

Prepared weekly status report for the Client Project Manager and the Executive Committee members;

Managed quality of the deliverables to ensure client satisfaction.

Engagement Highlights @ Oracle

Industry: Engineering

Client: ThyssenKrupp

Date: June, 2012 – April, 2016

Location: Atlanta, USA

Role: Project Sponsor

Successfully deployed EBS CRM/HCM/FIN/SCM solution for ThyssenKrupp in North America;

Provided Project Management Oversight for ThyssenKrupp North America account (EBS CRM/HCM/FIN/SCM);

Assisted in business development and contract renewal;

Engagement Size: $4.7M USD, ~13 resources.

Results/Value delivered:

Enabled ThyssenKrupp to streamline their North America Enterprise Operation processes to maximize cost savings.

Industry: Government

Client: Ontario Ministry of Agriculture, Food and Rural Affairs (OMAFRA)

Date: October, 2009 – June, 2012

Location: Guelph, Canada

Role: Consulting Project Manager

Successfully managed and deployed Siebel across seven (7) programs within Ontario Ministry of Agriculture, Food & Rural Affairs (OMAFRA);

Engagement Size: ~ $3.0 Million CAD, 6 resources.

Results/Value delivered:

Enabled the automation of permit & licence approval and renewal processes for seven (7) OMAFRA programs;

Eliminated paper-based system;

Improved visibility and transparency for management on permit & license approval and renewal processes;

Shortened the life cycle of the permit & licence approval and renewal processes.

Consolidated, transformed, and improved the efficiency of business processes for seven (7) departments within OMAFRA.

Industry: Telecommunication

Client: Huawei

Date: September, 2010 – December, 2010

Location: Shenzhen/Beijing, China

Role: Consulting Project Manager

Successfully managed and deployed Siebel PRM (Partner Relationship Management) for one of China’s biggest telecommunication company;

Engagement Size: ~ $1.62 Million USD (Fixed Price), 13 resources.

Results/Value delivered:

Enabled the automation of sales process and reporting of Huawei’s partner channel across China;

Increased revenue generation, shortened sales cycle, and improve pipeline visibility for Huawei’s management team.

Industry: Government

Client: Philadelphia Housing Authority

Date: November, 2007 – April, 2009

Location: Philadelphia, USA

Role: Consulting Project Manager

Successfully managed and deployed Peoplesoft CRM for Philadelphia Housing Authority in the US;

Engagement Size: ~over $20 Million USD, 39 resources.

Results/Value delivered:

Enabled the automation of public housing enrolment process, including: application, wait-list, move-in, move-out, and repair/maintenance;

Shortened the public housing enrolment process from 3-years to 1-year;

Shortened the repair & maintenance process from 6-months to 60-days.

Company: Patni

Date: April, 2006 – November, 2007

Location: Toronto, Canada

Role: Manager

Managed profit & lost of the cost centre;

Maximized revenue generation from client accounts;

Maximized profit margin from client accounts;

Managed an on-site team of six (6) resources (direct reports) by:

Maximized each resource’s utilization;

Managed each resource’s career path;

Managed each resource’s training schedules to ensure their skill-sets are up-to-date and ‘marketable’;

Minimized resource turnover.

Engagement Highlights @ Patni

Industry: Telecommunication

Date: April, 2006 – November, 2007

Location: Toronto, Canada

Role: Senior Project Manager

Prepared management information for the Executive VP and actively participates on mission critical projects impacting the financial performance of the unit;

Provided leadership team results on revenues and expenses, as well as responsible for overseeing capital expenditures, ensuring the integrity of the results and metrics used in managing his programs/projects.

Prepared management information for the executive and actively participates to the ad hoc projects impacting the financial performance of the unit.

Managed stakeholders during the software development lifecycle including: Marketing, Client Operations, Loyalty & Retention, Channel Operations, Business Solutions, Corporate Council, Corporate Compliance, Corporate Security, Finance, and Revenue Assurance.

Managed all development teams during the monthly release window;

Engagement Size: Koodo: $13.5 Million Cdn., ~ 200 resources, WNP: ~$4.9 Million Cdn., ~135 resources

Results/Value delivered:

Enabled Canadian consumers to port their wireless numbers from one mobile carrier to another mobile carrier without the need to change their phone numbers (WNP);

Launched a new mobile wireless carrier (Koodo) for Canadian consumers.

Company: Amdocs Inc.

Date: May, 2005 – March, 2006

Location: Toronto, Canada

Role: Senior Consultant

As part of the PMO team, delivered billing software solutions for Bell Canada and Sprint.

Provided project planning, forecasting, budgeting, and resource management expertise.

Company: KPMG Consulting

Date: August, 1998 – September, 2002

Location: Mountain View, USA

Role: Manager

Drove sales and revenue growth, including a $26M revenue growth on one account, for KPMG's Consulting Practice.

Delivered measurable results for clients by managing cross-functional project teams in multiple time zones and different geographical areas.

Company: Cambridge Technology Partners

Date: July, 1996 – August, 1998

Location: New York, USA

Role: Senior Consultant

Design and develop custom and COTS CRM applications and integrations for clients.

Education: University of Toronto, Bachelor of Applied Science and Engineering

Dean’s honour list

Awards received

Dean’s honour list – University of Toronto

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