Customer Service Sales
Resume:
PAYAL ASHAR
**********@*****.***
P R O F I L E
Experienced, independent and goal oriented professional looking or a challenging role with an organization that values great client interaction, management skills and positive attitude towards customer service.
S U M M A R Y
8+ years of expertise in various client facing positions, which includes roles as an Administration Executive and Customer Service Representative.
Expertise in handling the business administration which includes day-to-day activities and planning and executing various activities.
Strong interpersonal skills, an organized approach and willingness to adapt varied professional challenges.
Essential qualities such as Independent, goal oriented, self-starter, high motivation makes suitable for client facing positions.
People friendly personality, love to interact with people
Excellent verbal and written communication skills
Self-confidence, politeness, positive approach keeps customer interaction interesting and makes client to believe in the product.
Experienced in planning different marketing and sales activities to achieve the target and also to keep the business in strong position in outside competition.
Experienced in preparing reports as invoice, sales reports
Great efficiency in budget planning and cost cutting.
Highly experienced in preparing various documents and presentations.
C A R E E R P A T H
MBS Associates, OH, USA
Executive Assistant Sept 2008 – Aug 2010
Acted as a liaison between the various departments of the organization
Communicate and co-ordinate between the clients and the management team
Maintain the records of the client’s data base, payment and outstanding
Schedule the meetings and appointments of the clients.
Greeting the clients and answering their queries by phone, fax, email.
Communicate and coordinate by call, email, fax and gather the documents
Prepare and maintain the records of the customer documents
Answer the clients queries and issues by call or email.
Participate in the monthly meetings in discuss the agendas regarding updating the administration system and regular activities.
Follow up with the IRS queries and reply to clients.
Handling the monthly expense for the office
Preparing the invoice and collection reports for the COO.
Scheduling the meetings and traveling arrangements for the COO.
Reason for leaving the job: Relocation
Sending the soft copies of the prepared documents to clients and getting approval
Technologies used: MS office, Word, Excel, Power point presentations.
RANI Exclusive, TX, USA
Operational Manager May 2007 – Aug 2008
Basic understanding of merchandise.
Process trades and orders of wholesale products from clients
Collecting client trades by phone, fax, or mail
Interact with customers and clientele
Process client files via excel and external software
Run pricing reports and lock downs end of day
Run management reports at the end of day
Exhibit trade shows (1-3 times a year)
Communicate with the different vendors about the products and budget
Reason for leaving the job: Relocation
MAYA ACADEMY OF ADVANED CINEMATICS, India
Branch Manager Dec 2002 - Sept 2006
Handling entire gamut of office administration, marketing strategies
Managing corporate events by coordinating with vendors, interacting with various departments and Business Heads within the organization.
Handling day-to-day staff interactions and monthly meetings, maintaining cash register and bank deposits.
Preparing monthly invoice and sales report for the Head Office
Counselling student enquiries and organizing workshops on different topics at regular period of time.
Scheduling the staff hours and meeting intervals.
Quoting and negotiating the course fees to candidates
Planning out different payment options for the course fees for the candidates as bi-weekly, monthly, quarterly.
Generating extra benefits for the one time down payment option and explaining it to the candidates.
Filing, billing, enrollment and registration paperwork and documentation
Planning out various marketing activities, budget and scope and implementing them.
Identifying the possible opportunities in the market.
Attending seminars for the new and upcoming technologies beneficial for the company.
Providing consistent communication and career guidance to candidates.
Preparing power point presentations describing the current and future state of company analysis.
Planning and implementing a variety of proactive sales and service activities to create a large number of customer data base.
Suggesting and promoting new courses and technologies to prospective students.
Attending quarterly technical training of the company to stay up to date about the new features and techniques coming in the market.
Ensuring the scheduled payment collection by the students and depositing the day to day cash into bank.
Updating and maintain the collection record as soon as the payment is received by the current students or at the enrollment of a new student.
Delivering the course completion certificate on time to the students.
Searching for job opportunities related to the students and updating it on the institute career department.
HOTEL GRAND ASHOK, India
Sales Coordinator Jan 2000 --Dec 2002
Calling high net worth clients involving Senior Executives, VP, Chairperson and Directors of business firms
Demonstrating the membership programs and convincing them to become member of the five start entity.
Ensuring the payment and achieve the target.
Reporting to the department head regarding the current and new members and the payment details.
Plan, strategize and target the right industries.
Generating new customer and sales leads.
Participating in the workshops and seminars for the promotions of the membership benefits to retain the current customers and generate new clients.
Advise, educate and engage clients on a variety of features and luxuries they can enjoy as a member.
Provide highest quality customer service to existing and new clients.
Understanding of effective communication concepts, tools and techniques, effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Maintaining relationships with existing customers, getting customer feedback, and assisting with resolution of customer issues or complaints
E D U C A T I O N
Certified Course in Business Analysis
Zaranatech LLC, IA
Diploma in Advanced Computer skills
Boston Training Institute, Mumbai, India
Associated Degree in Electronics Engineering
SNDT University, Juhu Road, Mumbai, India.
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