Customer Service Administrative Assistant

ERIKA D. BROWN

***-** *** **** ********** South Ozone Park, NY 11420

(H) 718-***-**** (M) 347-***-**** **********@*****.***

FULL-TIME PROFESSIONAL EXPERIENCE

Healthfirst – New York, NY

**/** – 04/16

Administrative Assistant, Compliance and Privacy Departments (01/15 – 04/16)

•Provide administrative support to Compliance and Privacy teams

•Organize and schedule meetings and appointments using MS Outlook; book conference rooms; prepare materials for daily meetings

•Answer and screen incoming calls, respond to inquiries, and direct calls to appropriate individual

•Schedule domestic and international travel itineraries

•Submit and reconcile expense reports in Concur

•Maintain contact lists

•Produce and distribute correspondence memos, letters, faxes and forms

•Coordinate with the Privacy Department for HF Secure Approvals for employees

•Maintain and order office supplies

Executive Receptionist (08/13 – 04/15)

•Met and greeted members, guests and high level executives upon arrival

•Answered, screened and directed incoming calls on multiple lines

•Coordinated with Human Resources every two weeks with orientation of new hires

•Assisted members and provider complaints and inquires to the appropriate department

•Liaised with Security Coordinator concerning any issues for arriving guests and members

PART-TIME EXPERIENCE WHILE RAISING FAMILY

Black Spectrum Theater – Queens, NY 07/12 – 02/13

Marketing Assistant

•Involved in market research and marketing analysis

•Created possible promotion ideas in conjunction with the Director of Marketing

•Assisted in the distribution of information e.g. direct mailings, phone campaigns

•Provided assistant in the promotion of the creation of branding

•Handled general supportive administrative duties for the office

•Interfaced with new group sales at social events

•Planned speaking engagements for the Director of Marketing

MacKay Shields – New York, NY 02/12 – 06/12

Receptionist

•Met and greeted guests; directed persons to correct destinations

•Entered visitors into Kastle Security System

•Managed shared calendars and organized meetings; booked conference rooms

•Assisted with ordering and stocking supplies and maintain supply room

•Liaised with Building Services regarding office issues

•Provided back up support for travel arrangements

International Shoppes – Valley Stream, NY 03/11 – 09/11

Administrative Assistant / Receptionist

•Provided office assistance to Lacoste Departments including Perfume and Make-up

•Assisted the Executive Buyers and the Assistant Buyers of each department

•Entered invoices and price changes in the database

•Worked on various expense reports in MS Excel on daily basis

•Delivered high quality customer service when doing refunds from duty free stores at the Airport

•Handled a high volume of incoming calls and reservations

Ogilvy and Mather, F.E.G.S. – New York, New York 04/10 – 6/10, Ogilvy and Mather; F.E.G.S.; 7/10,-3/11

Receptionist / Administrative Assistant

FULL-TIME PROFESSIONAL EXPERIENCE

Empire Beauty School – Astoria, NY 10/07 – 12/09

Customer Service Coordinator / Receptionist

•Generated sales through the execution of world-class customer service

•Assisted in the admissions process, managed inquiries via multiple sources such as internet, phones, and emails

•Created a customer friendly environment ensuring proper practice of the core values and core purpose of Education

•Acted as a point of contact for the home office communications involving inquiries and procedural updates

•Provided additional support as required; at those events designed to increase student participation

Paychex Inc. – New York, NY 03/04 – 05/05

Administrative Assistant / Receptionist

•Provide assistance to the sales managers and sales representatives

•Obtained all sales figures and used spreadsheets for weekly sales percentage reports

•Coordinated projects with the sales assistants and managers which included the distributions of mailings

•Answered phones and received incoming FedEx mail and UPS packages

Heidrick and Struggles – New York, NY 08/99 – 06/01

Administrative Assistant / Receptionist

•Coordinated all incoming resumes; revised, distributed and entered them into the database

•Arranged car and hotel reservations; set up conference calls for meetings

•Provided assistance with Domestic Air Line reservations for Managing Partners

•Ran daily expense reports for the Executive Assistants to give to the Managing Partners

Saks Fifth Avenue – New York, NY 04/98 – 07/99

Customer Service Specialist

•Maximized sales by providing the highest possible level of customer service

•Assisted the Buyer and Assistant Buyer at the trunk shows during Fashion Week

•Participated in the creation and implementation of spreadsheets based on incoming shoe orders from vendors

EDUCATION

St. John’s University – Queens, New York

York College – Jamaica, NY

Certificate in PowerPoint

SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Concur, Cisco Phone Systems, Kastle Security Systems

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