Customer Service Sales

Sirag Gary Garabedian

*** ****** ******** ***** ****, ON, M2J 3L4

647-***-**** **************@*****.*** linkedin.com/in/sgarabed PROFILE

A solution-focused Business Technology Management student possessing more than 3 years of combined business technology education, customer service experience and community involvement in the GTA. Hardworking leader who is dedicated to ongoing learning and professional development in areas such as Information Technology. SUMMARY OF SKILLS

Interpersonal & teamwork skills: Work intelligently, enthusiastically, and confidently in a team environment or individually. Take initiative towards a strong leadership role with the ability to adapt to changing situations.

Decision-making & problem-solving skills: Ability to analyze a situation from various perspectives and formulate possible solutions in a creative manner to ensure a positive outcome.

Exceptional communication skills: Highly fluent in English with strong presentation skills.

Technical Skills: Strong proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio), ability to troubleshoot on various operating systems (Windows, Mac, Linux), and knowledgeable with SQL Server and Erwin Data Modeler 1 EDUCATION

RYERSON UNIVERSITY, Toronto, ON Expected graduation: June 2017 TED ROGERS SCHOOL OF MANAGEMENT

Bachelor of Commerce, Business Technology Management WORK EXPERIENCE

Food and Service Operator June 2014 - September 2014 BUKAMARANGA BEAN AND BAGEL COMPANY, Mississauga

Handled the early morning store operations in order to prepare for daily customers.

Assisted the front counter team by effectively taking customer orders in order to reduce customer waiting time.

Completed each transaction within 60 seconds for greater customer satisfaction.

Successfully prepared and delivered catering orders on time for large business resulting in increased customer satisfaction.

Successfully managed high volume sales and high volume cash flows increasing efficiency of cash reconciliation.

Effectively communicated with customers to understand their needs and educated them on new products in order to generate sales.

Maintained a clean and sanitary work environment at all times to provide a welcoming atmosphere for customers.

Information Assistant May 2014 - June 2014

ELECTIONS ONTARIO, Toronto

Greeted electors in a friendly and welcoming manner to ensure a positive voting experience.

Assisted the information desk by answering elector’s questions to clarify any concerns.

Responsible for communication between clerks and managers ensuring a smooth flow of operations.

. VOLUNTEER EXPERIENCE

ESL Teaching Assistant January 2016 - Present

ARMENIAN EVANGELICAL BROTHERHOOD CHURCH, Toronto

Assisted the primary teacher with weekly lesson plan preparations in order to present effective learning material for the students.

Taught introductory lessons to small groups of students in order to prepare them for the main lesson.

Effectively coached students one on one in enhancing their communication skills. Audio Visual Team Member June 2013 - Present

ARMENIAN EVANGELICAL BROTHERHOOD CHURCH, Toronto

Responsible for setting up audio visual equipment and online broadcasting services to provide online viewers with a high quality stream.

Aided team members in troubleshooting hardware and software issues to reduce future problems.

Assisted the team leader in setting up the website to create a better user experience.

Successfully edited videos in a timely manner using iMovie, Windows Media Center, and Moso to provide weekly content on the website.

Contact this candidate