Business Analyst

CHIARU LIN

AKA Grace Lin • ** Brookstone Ct., Milpitas, CA 95035 • 510-***-**** • *****.**.***@*****.***

BUSINESS ANALYST

With over 10 years of experiences in business process analysis and system design.

Effective project leader to facilitate and collaborate with diverse teams: customers, users, executives, developers, and testers.

Boost workflow efficiency by identifying key requirement needs and implementing optimized solutions.

Strong understanding, communication, interpersonal, and problem solving skills.

Exceptionally organized to work independently. Analytical, conscientious, and articulate.

PROFESSIONAL EXPERIENCES

Senior System Analyst, Marvell Semiconductor, Inc. (2010-2015)

Work closely with business stakeholders and all levels of users to understand existing processes, systems, and technologies for a given functional area. Gain consensus on business requirements and drive definition of new processes and workflows.

Create documentations and design system prototype. Organize reviews, obtain approval, and handoff to system development teams.

Project management of local and offshore teams on system design, development, and implementation.

Validate system delivery by the development team.

User Acceptance Testing, enhancements, feature changes and bug fixes.

User training and support.

System Architect, Jtec, Inc. (2004-2010)

Served as focal technology contact for business customers. Provide business and functional requirements, pre & post-sale consulting, and implementation support to large enterprises in Asia.

Architected and managed the development of over 10 web applications for various industries.

Setup software development methodologies, processes, and disciplines.

Planning, implementing and managing large-scale projects.

Development Manager, Flowtix Inc. (2000-2004)

Consulted with clients to determine customer requirements and explain technical capabilities; designed, tested, and implemented customized system enhancements.

Supervised analysts, consultants, and developers working on the projects and system integration.

Provided ongoing feature enhancement, bug fixes, and post-implementation support.

Planning and scheduling deliverables, change management, task assignment.

Software Developer, US Netech Corporation (1998-2000)

Developed a web CRM application to replace the company’s Contact Management System (Goldmine).

Ensure operating efficiency for the various components of the computer and network infrastructure.

Provide support to other IT personnel on the efficient utilization of computing resources.

Day to day operations of the company’s computer systems.

TECHNICAL SKILLS

Business Requirement Specification (BRS), System Requirement Specification (SRS), System Prototype (mockup), SDLC, UML, Data Modeling, Agile, DSDM, Scrum, Sale Force Collaboration, CRM, ERP.

Software Applications: Microsoft Windows, Word, Excel, Outlook, Access, PowerPoint, Visio, SharePoint Designer, and Project; Dreamweaver, SharePoint.

Databases and Tools: SQL Server, DB2, SQL Query Analyzer

Languages: HTML, DHTML, XML, ASP, VBScript, JavaScript, .NET.

EDUCATION

BS Degree, Business Administration, Computer Information System

California State University, East Bay

Graduated with Beta Gamma Sigma honor, 2001.

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