Sales Customer
Resume:
Professional Summary
Skills
Work History
ROBERT GILBUENA
**** ******** ****, *** *******, California 90042 (H) 323-***-**** (C) 323-***-**** ***********@*****.*** Recently retired and would appreciate an opportunity to re-enter the work force. Available immediately with a very flexible schedule. Self-motivated inside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Sales Representative who supplies customers with the latest facts, figures and trends in the market. Successful at building a strong sales team, thus achieving short and long-term company goals. Data Entry
Enthusiastic Customer Service
Trusted key holder
Exceptional communication skills
Quick learner
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Microsoft Office Suite
Team Player
Strong client relations
Shipping and receiving professional
Cash flow management
Parts Specialist 09/2005 to 08/2013
LOS ANGELES FREIGHTLINER – Whittier, United States Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Fill customer orders from stock.
Prepare sales slips or sales contracts.
Receive payment or obtain credit authorization.
Take inventory of stock.
Advise customers on substitution or modification of parts when identical replacements are not available. Examine returned parts for defects, and exchange defective parts or refund money. Mark and store parts in stockrooms according to prearranged systems. Discuss use and features of various parts, based on knowledge of machines or equipment. Demonstrate equipment to customers and explain functioning of equipment. Place new merchandise on display.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Received bonuses (15%) for exceeding sales quotas on a monthly basis. Managed a portfolio of accounts and $100,000 per month in sales. Negotiated prices, terms of sales and service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Quoted prices, credit terms and other bid specifications. Selected the correct products based on customer needs, product specifications and applicable regulations. Prioritized tasks and projects to meet tight deadlines. Built relationships with customers and the community to promote long term business growth. Answered an average of30-40] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Parts Specialist 08/2001 to 09/2005
RUSH TRUCK CENTER – Pico Rivera, United States
Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Fill customer orders from stock.
Prepare sales slips or sales contracts.
Receive payment or obtain credit authorization.
Take inventory of stock.
Advise customers on substitution or modification of parts when identical replacements are not available. Examine returned parts for defects, and exchange defective parts or refund money. Mark and store parts in stockrooms according to prearranged systems. Discuss use and features of various parts, based on knowledge of machines or equipment. Demonstrate equipment to customers and explain functioning of equipment. Place new merchandise on display.
Repair parts or equipment.
Answered an average of 30-40 calls per day by addressing customer inquiries, solving problems and providing new product information.
Parts Specialist 07/1996 to 09/2001
WESTRUX INTERNATIONAL – Montebello, CA
Worked closely with service technicians in creating engine rebuild kits to speed turn around time to customer. Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Fill customer orders from stock.
Prepare sales slips or sales contracts.
Receive payment or obtain credit authorization.
Take inventory of stock.
Advise customers on substitution or modification of parts when identical replacements are not available. Examine returned parts for defects, and exchange defective parts or refund money. Mark and store parts in stockrooms according to prearranged systems. Discuss use and features of various parts, based on knowledge of machines or equipment. Demonstrate equipment to customers and explain functioning of equipment. Education
Place new merchandise on display.
Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Determined best engine inframe kit for customer's need, quality and pricing. Answered an average of 30-40 calls per day by addressing customer inquiries, solving problems and providing new product information.
Earned management trust by serving as key holder, responsibly opening and closing store. Provided an elevated customer experience to generate a loyal clientèle. High School Diploma: 1962
Fullerton Union High - Fullerton, California
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