Manager Customer Service

**** *** ******. **** **** 314-***-****

Oxford, MS 38655 ********@*****.***

OBJECTIVE:

To secure an opportunity that allows me to lead a company in promoting, growing, and benefiting their brand. EDUCATION

University of Mississippi December 2014

● Bachelor of Arts; Psychology, Minor in Business

Professional Summary

Oxford University Club Oxford, MS April 2015- Present Events Manager

Developing menus for events

Reaching out to brides and booking events

Marketing via Social Media

Creating Contracts between Service Organizations and the Club

Daily Maintenance of Office

Management of Banquet Staff

City of Oxford, Tourism Council University, MS June 2013 - April 2015 Intern

● Aid in collecting and publishing content for the launching of the new website

● Editing and updating the website’s event calendar using WordPress to keep it up to date and accurate,

● Guide tourist in creating a more personalized and fulfilling trip in Oxford

● Marketing local events to visitors and the community of Oxford, including social media platforms such as Facebook and Instagram and distributing signage to local businesses, restaurants, and hotels JCG Apparel Oxford, MS March 2014 – Present

Assistant Manager

● Effectively demonstrate professional and ethical standards of customer satisfaction

● Design and create JCG Apparel Worker Manuel

● Posting inventory and store related information on all social media sites

● Presenting merchandise in a coordinated and appealing manner

● Organizing inventory and backroom

● Scheduling

The Oxford Round Table Oxford, MS January 2015- Present Bartender/ Server

● Attract and bring in crowds through the use of social media

● Use of the POS system

● Ensure quality experiences for guests

Double Decker Art Festival Oxford, MS April 2013, April 2014 Art Ambassador

● Handled relations between art vendors and the festival management

● Created and distributed packets of information to vendors explaining their tax obligations 2100 Old Taylor. Erin Rose 314-***-****

Oxford, MS 38655 ********@*****.***

● Collected and accounted tax information from vendors for the city

● Worked merchandise booth, collecting revenue via Square Card System and cash Kinnucan’s Specialty Outfitters Oxford, MS December 2013- February 2014 Team Leader

● Maintain a high level of sales

● Provide prompt, courteous, and accurate customer service

● Handle customer questions and complaints in a friendly, professional manner D*WYCI Fitness, St. Louis, MO May 2012- August 2012 Paddle board Instructor

● Co- founder of a small paddle board company

● Dealt with the customer relations side of business including; marketing, scheduling, and instructing lessons

● Coordinated movement/ delivery of equipment and other supplies to locations Personal Accomplishment’s

● 2014 University of Mississippi Who’s Who of American Colleges and Universities Nominee References:

● Maura Fox; Mid-Market Manager for Workiva

314-***-**** *****.***@*******.***

● Mary Kathryn Herrington; Manager for JCG Apparel

901-***-**** ***********@**********.***

● Mary Allyn Hedges; Tourism Director for Visit Oxford

662-***-**** *********@*************.***

● Danny Blanton: Director of Public Relations the University of Mississippi

662-***-**** ********@*******.***

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