Customer Service Representative

Ramandeep Brar

647-***-**** *************@*****.***

Objective: To obtain a long term employment with well-established organization, where I may fully utilize my skills and abilities.

Summary

• Over 12 years’ of experience in customer service, accounting, dispatching, bookkeeping, mailroom, data entry and shipping and receiving operations

• Excellent administrative skills including data management, working with ERP systems, Truck Mate systems, coordinating couriers, and maintaining all office stationery inventory levels

• Accurately process information such as online banking functions, payable and receivable accounts, purchase orders, inputting data to spreadsheets, bills of lading and invoices

• Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Outstanding Customer Service Scheduling and leadership skills

• Able to communicate effectively with others, including greeting and directing visitors and responding to emails from customers and other members of the public

• Developed Dispatcher logic and transporter activities and maintain excellent relationships with various brokers throughout the US.

• Proven attention to detail and accuracy

• Skills include Windows 2010, MS Word Processing, Outlook Express, MS Office, Excel, PowerPoint and MS Navision

• Fluent verbal and written skills in English, Hindi, Urdu and Punjabi

Work History

RoadStar Trucking Inc., Milton ON Dec 2015 – March 2016

Customer Service Representative

. Prepare import and export documents pertaining to our inbound and outbound shipments.

. Experienced with fleet manager, PC Miller, ACE/ACI portal, e-manifest and customs documents.

. Provides information or pre-alerts to our customers of their incoming shipments.

. Answered phones calls and responded to customer inquiries.

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