Sales Manager
Resume:
Chris W. Mortenson
*** ** ******* #***, ******, IA 50263
*****.*.*********@*****.***
PROFESSIONAL EXPERIENCE
CSM Consulting, Chicago, IL February 2014 to Present
Director of Business Development, National Accounts
•Managed my portfolio from $5.7 million monthly sales in Feb 2014 to $12.2 million monthly sales in March 2016
•Develop operator pipeline within desired channels of business including healthcare, education, hospitality and restaurant chains with annual purchasing volume ranging from $1 million to $20 million
•Distributor relationship networking in the Midwest, East Coast, and Southern regions
•Research prospects to establish business needs and solutions
•Cold calls with operators presenting program applications for their operations
•Negotiate contracts terms and align new members
•Provide business reviews for clients to further develop relationship, trust, and solutions
•Monitor new sales, account penetration, and lost sales to ensure overall goals met
Sysco, Des Moines, IA 1998 to 2014
Director of Sales May 2004 to February 2014
•Responsible for outside sales, inside sales, business development, and customer support teams
•Implemented team strategies for account prospecting, development, and management
•Supported the business development team with unique pricing and inventory strategies
•Conducted direct customer presentations and business reviews
•Served as point person on customer credit committee to ensure all collections efforts have been exhausted before sales are impacted
•Re-mapped sales structure from seven districts to five and reduced sales headcount by 25%
•Served as Sysco Corporate subject matter expert in SAP conversion
•Managed $250 million customer base, reached sales growth annually ranging from 3% to 7%
Credit Manager September 1998 to April 2004
•Oversaw entire credit process including application underwriting, system setup, credit terms collection process, as well as attorney placement when needed
•Led, coached and developed the department team
•Interacted with sales management daily to communicate concerns and provide solutions
•Set credit and collection goals as well as processes to ensure the goals were met
•Monitored portfolio for timely payments, effective DSO of 18 days and write offs under 2%
•Awarded top performing credit department within Sysco Corporation
Chris W. Mortenson
Norwest Bank, Des Moines, IA 1987 to 1998
Consolidated Unit Manager - Consumer Lending April 1997 to September 1998
•Managed collection and customer support team of 21 representatives and two group leads
•Oversaw the underwriting of all bank loan modifications
•Reviewed and approved all Consumer Credit Counseling proposals
•Administered and processed all loan deferral requests
•Responsible for all credit bureau disputes to ensure accuracy in reporting
•Designed, wrote, and amended department procedures
•Lead member of the Norwest consolidation management team that reduced 16 regional sites into one $10 billion loan management center
Recovery and Litigation Manager – Commercial Leasing January 1992 to April 1997
•Managed the recovery of end-of-lease assets, liquidation, account default litigation, and bankruptcy management of a $280 million leasing portfolio
•Analyzed financial statement and credit research to establish settlement strategies
•Established national attorney network and employed as needed to litigate resolutions
•Developed the Asset Department, set procedures, budgets, and annual goals
•Created asset residual matrix use by the credit department for risk assessment
•Member of acquisition risk team, would travel to companies to do analysis when purchase is in process
•Consistently outperformed recovery and budgets goals
Regional Collection Manager – Commercial Leasing December 1990 to January 1992
•Oversaw collection team managing 30/60/90 + days delinquent accounts within a $120 million portfolio of the Midwest Region
•Hired and developed team members
•Directly managed large defaults through direct customer interaction
•Updated financials and made resolution recommendations when collectable
•Consistently met and exceeded performance goals in delinquency and non-accrual
Collection Analyst – Commercial Leasing April 1987 to December 1991
•Responsible for contacting 30/60/90 day delinquent accounts
•Identify reasons for default and propose solutions
•Monitor and manage results within goals that are set
EDUCATION
B.S. Marketing, Business Studies Graduated May 1987
Upper Iowa University
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