Customer Service Management

Lakisha Wright

***** ******** ******, *******, ** 77083

Cell: 253-***-****

***************@*****.***

Receptionist available to fulfill all requirements of the position for a reputable office in need of a professional and efficient candidate. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.

Core Qualifications

Medical Terminology

Patient Confidentiality

Accounts Receivable

Customer Service

Office Administration

Schedule Management

Electronic Health Records Management

Patient Flow Management

Professional Experience

Receptionist

12/15/2014 – 05/16/2016

Tacoma General Clinic

Tacoma, WA

Greet and check-in patients, and collect personal, medical, and insurance information.

Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.

Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.

Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.

Receptionist

1/1/2010 – 05/16/2016

Madigan Army Medical Center

Tacoma, WA

Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management.

Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.

Ordered diagnostic tests and communicated results to patients.

Medical Supply Specialist

07/01/2002-11/05/2006

United States Army

Performing inventory and financial management procedures, including ordering, receiving and storing supplies

Locating and cataloging stock

Supervising inventory management, storage and preservation

Keeping records on incoming and outgoing stock

Education

Pierce Community College

Nursing

Puyallup, WA

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