Regional Trainer/HR
Resume:
Tamara K. Smith
Austin, TX 78728
Facility Solutions Group
August 8, 2014 – Present
Job Title: Regional Trainer – Organizational Development
Facilitated new employees’ entry into company by providing training on proprietary computer systems, company policies. Provided Human Resources direction to existing employees. Traveled to various cities to address the location’s training/continuing education needs.
• Trained 15+ new employees on first day/week of employment.
• Personally prepared and presented sexual harassment training to employees in greater
Los Angeles area branch to meet state of California statute.
• Rolled out company website which included learning/performance/career objectives in
several cities.
• Trained existing employees on proprietary sales/reporting/territory systems.
• Formatted company job descriptions to be added to database.
• Remotely assisted employees with Human Resources questions or concerns.
May 5, 2011 – August 13, 2014
Counter Sales/Expediter – FSG Lighting
Assisted customers in determining and locating parts for their processes. If the part was not in stock, located it and provided it to the customer for a predetermined price.
• Worked with customers in placing orders in lighting showroom.
• Answered telephone inquiries regarding sales purchases/order status.
• Assisted in determining customer’s needs.
• Pulled merchandise for customer’s orders from on-site warehouse.
• Contacted manufacturers to expedite customer’s orders.
• Worked with manufacturers to return defective/unwanted merchandise orders.
Seton Family of Physicians
May 8, 2011 – March 13, 2012
Job Title: Executive Assistant – Seton Williamson Foundation
Supported
June 15, 2009 – May 5, 2011
Job title – Senior Department Assistant to (2) Physicians/Credentialer
1.Maintains monthly AMION call schedule Brack/Dell calendars for twelve surgeons. (Previously also maintained (1) midlevel calendar for eight providers)
2.Computes/verifies monthly call pay on specially designed Excel spreadsheet for twelve surgeons.
3.Submits invoices to Seton Main & Northwest Administrative contacts for payments regarding monthly call to those facilities.
4.Submits special pay requests via new system for (6) SIRPS call pay recipients
5.Submits special pay requests via new system for midlevel differential pay for (4) individuals
6.Credentials adult SIRPS providers (MD’s and midlevels) to all participating Insurance plans
7.Provides general clerical assistance for two surgeons and department as a whole.(Previously supported all department personnel including 3 surgeons for 7 months)
8.Submits expense reimbursement reports for Dr. Sharma and Dr. Cullington. (Previously submitted expense reports for all three surgeons and midlevels as needed)
9.Screens phone calls & schedules administrative meetings for Dr. Cullington and Dr. Sharma
10.Composes and types various types of correspondence (reports and other materials from rough drafts utilizing word processing or personal computer skills).
11.Maintains the office records and correspondence filing systems specifically as it pertains to credentialing records. Reviews applicable records to identify problem areas and recommends solutions.
12.Prepares and analyzes various data as requested.
13.Provides formalized training opportunities (as it relates to IS requests, maintenance requests, etc.) to clerical and professional staff.
14.Performs special duties as assigned.
FSG Electric
8203 N. Lamar
Austin, TX 78753
December 12, 2006 – June 12, 2009
Current Job title – Executive Assistant/Service Administrator
Job Duties:
Responsible for providing the Service Manager with full administrative support
Responsible for all service management administration - primarily entering/auditing service department billing
Responsible for entry of all payroll timecards for the Service Department daily (25 service technicians)
Responsible for printing and mailing all outgoing invoices, and maintaining a current exceptions list
Responsible for serving as the divisional contact for the Corporate Office on all service administrative functions
Forwarding of all invoice records, billing, and supporting documentation to NAC in a timely manner daily.
Handling all incoming calls in a courteous and professional manner
Entry of service management billing, and all related audits of cost and pricing:
Entering service payroll for all hourly service personnel in branch (25 service technicians)
Respond to customer requests for information regarding services and billing inquiries
Quality audits of Daily Service Management report and Service Status & Quality report
Assist in compilation of quarterly certified technician program statistics
Function as Sprint Nextel liaison for branch.
Assist with branch Nextel phone conversion.
Private HealthCare Systems
2405 Grand Blvd., Suite 1030
Kansas City, MO 64108
March 16, 2004 – December 9, 2006
Current Job Title – Executive Assistant
Previous Job Titles – Staff Assistant II, III
Job duties:
Support territory director
Screen all incoming phone calls
Create and submit expense reports
Create/maintain department/regional PowerPoint presentations,
Excel spreadsheets, manuals
Run, process, and edit Actuate report requests submitted from
territory contractors
Order Group contract copies from Iron Mountain for territory
Contractors
Credential prospective medical providers into the PHCS network
Facilitate provider demographic changes
Facilitate calls from provider’s offices (resolution of questions
re: recertification, erroneous terminations from groups, credential
status, fee schedule, etc.)
Facilitate Provider Data Management sendback requests (Obtain
missing provider information on credentialing applications)
Facilitate Premier Care product support in Kansas City territory
Office
Reproduction Systems Inc.
1828 Walnut Street
Kansas City, MO 64108
January 2 – March 14, 2004
Job Title – Professional Specialist
Job Duties:
Called medical facilities to retrieve medical/legal documents.
Sorted, compiled, categorized multiple amounts of received information into documentation to be stored in repository or used by other sources.
Commerce Bank
1000 Walnut Street
Kansas City, MO 64108
November 22, 1999 – November 21, 2003
New Job Title – Compliance Assistant, CMS Analyst II
Job Duties:
Process Manual Extract files by using geographic specific software
Format Excel spreadsheets for end user.
Produce Management Reports.
Act as registration contact for Compliance Classes
KC, St. Joseph, Clayton
Maintain sufficient training inventory for regional training needs.
Arrange for printing or photocopying of training materials.
Coordinate self-study refresher training.
Forward training materials to participants.
File training rosters received from Regional Compliance Officers.
Assist in verifying accuracy of training reports received from Organizational Development Department.
Prepare and distribute facilitator notebooks with training.
SPRINT
8330 Ward Parkway
Kansas City, MO 64114
May 21, 1998 – November 18, 1999
Job Title – Department Assistant III
Job Duties
Scheduled meetings for four managers as requested.
Scheduled and participated in staff meetings as requested
Distributed mail
Maintained data file and filled archived proprietary information into archive boxes
Retrieved data and compiled Customer Survey (quarterly)
Ordered office supplies from BT Office Products
Consultants in Gastroenterology
13665 E. 42nd Terrace
Independence, MO 64055
March 1996 – May 1998
Job Title: Medical Transcriptionist
Job Duties
Transcribed referral letters, consultations, procedure reports,
chart entry notes for fifteen physicians in gastroenterology
practice
Faxed letters/reports to physicians.
Spoke to physicians regarding transcription clarity and patient
information.
Litton Pathology Associates
700 North West Hunter Drive
Blue Springs, MO 64015
May 1990 - March 1996
Job Title: Lead Medical Transcriptionist
Job Duties:
Transcribed pathology reports for six pathologists (some with
foreign dialects).
Faxed reports to hospital accounts.
Worked with other personnel putting together procedure manual for
company.
Filed medical transcript copies by patient name.
Fielded telephone calls for physicians.
Photocopied reports for distribution to other departments.
Prepared laboratory specimens, slides, reports for courier pick-
ups.
Education
Associate in Arts Degree, Administrative Secretarial
Skills - Metropolitan Community Colleges - Blue Springs
Campus, May 1990.
Subjects studied: Word Processing (Microsoft Office 97),
Desktop Publishing (Pagemaker), Business Letters and
Reports, Economics, Accounting
American Institute of Banking Courses: Principles of
Banking
University of Excellence Classes (Sprint – Internal Education
Classes: Excel Advanced Projects, Seven Habits For Highly Effective
People, Problem Solving/Decision Making, Career Development
Seminars/Classes:
“Essentials Of Credibility, Composure, And Confidence”
(Fred Pryor Seminars)
“Dealing With People In The Workplace” (Fred Pryor Seminars).
“Crucial Confrontations” – Seton Learning Central
“Emotional Intelligence” – Seton Learning Central
SKILLS:
Notary Public – State of Texas
Typing – 70 wpm
Shorthand - 100 wpm
Microsoft Office Suite
Awards:
Sprint Values Excellence 3rd Quarter 1998 Recipient
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