Customer Service Representative
Resume:
Robert Jackson
Clarksville TN. 37042
*************@*****.***
SUMMARY
Professional who employs a strong work ethic and the latest technology to every project.
Employs great communication skills to relay complex problems to customers.
HIGHLIGHTS
Superior customer service Secret Clearance
Preventative maintenance HVAC – A/C Certified
Auto Appraiser Certified OSHA EHS Certified
Experience
PAE Feb. 2015 – May 2016 Iraq
A/C Tech
Typical job duties of air conditioning technicians include reviewing blueprints, installing air conditioning systems, testing systems for proper functioning, performing emergency repairs, maintaining tools, ordering supplies, and making routine adjustments to maximize operational efficiency.
Record data when inspecting systems, such as temperature of equipment.
Recover and properly dispose of refrigerants when servicing air conditioning equipment since refrigerants can be harmful to the environment
Other Duties; Duty Driver, Recovery Driver, Vehicle Dispatch, Office Assistant
PAE Dec.2013 – Feb. 2015 Iraq
EVT
Repaired hydraulic pumps, couplings and gear trains.
Worked on a variety of vehicles, including semi-trucks and tow trucks.
Organized work records and filed reports.
Repaired and replaced radiators and water pumps.
Operated pneumatic tools and air compressors.
Repaired and replaced belts, hoses and steering systems.
Communicated with customers regarding vehicle issues and potential repairs.
Examined vehicles to determine the extent of damage or malfunctions.
Serviced air conditioning, heating, engine-cooling and electrical systems.
Followed checklists to verify that all important parts were examined.
Other Duties; DRMO Heavy Equipment Operator, Bus Driver, GSO Warehouse, Tool Room Assistant
Man Tech Dec. 2012 – Aug. 2013 Kuwait
MRAP Maintenance Lead / Acting Foreman
Reviewed the work of 25 auto mechanics Guided mechanics with decisions concerning repair and replacement of parts.
Ordered accurate amounts of parts and supplies to maintain necessary inventory.
Organized work records and filed reports.
Followed checklists to verify that all important parts were examined to be fixed or replaced once our MOD's are installed to bring these vehicles to 100% FMC status for our War fighters missions.
Perform quality inspections using the appropriate JES's, Quality Alerts, Technical Manuals, Technical Bulletins, Regulations, Department of the Army Pamphlets, Safety of Use Messages, Maintenance Repair Charts, Preventive Maintenance Checks and Services Charts, 10, 20, & 30 Level and Modification Work Orders (MWO); to insure that the vehicle or equipment damages or repairs needed are identified to Military Standards.
Advantage Federal Resources March 2011 – Dec. 2012 Kuwait
FSR
Followed checklists to verify that all important parts were examined.
Serviced air conditioning, heating, engine-cooling and electrical systems.
Rebuilt faulty assemblies, including steering systems and linkages.
Examined vehicles to determine the extent of damage or malfunctions.
Executed all phases of power system tear down and repair.
Operated pneumatic tools and air compressors.
Rebuilt and repaired engines.
Removed and replaced tires, shocks, struts and brakes.
Repaired and replaced radiators and water pumps.
Organized work records and filed reports.
Ordered accurate amounts of parts and supplies to maintain necessary inventory.
Reviewed the work of 50 auto mechanics
Guided mechanics with decisions concerning repair and replacement of parts.
CSA Feb. 2010 – Feb. 2011 Kuwait
Driving Instructor
Teach offensive and defensive driving techniques to military staff.
Give classroom presentations on safe driving while in foreign country.
Ship Tech America Dec. 2008 – Feb. 2010 Qatar/Kuwait/Iraq/Afghanistan
FSR
Technical and Vehicle Operation Training Upgrade Kit Installation/Field Modifications.
Field Level 10/20 RESET project support (all functions).National Level (0/0) RECAP assembly line Field Service Representative (FSR) Support National Army Depot Warehouse/Logistics Support Operations (LOC) management supporting US Army HMMWV National RECAP Production Army fleet running Field Service Maintenance (CONUS/OCONUS) FRAG 5, 6, 7 Up-Armor Kit Installation and Field Service Representative (FSR) Support (CONUS/OCONUS).M1165 A1 W/B3 Perimeter Armor Frag 1, 2, 5 Kits Installation and Support M1114 Turbo Engine Removal and Installation.
ITT GMASS 2 Nov. 2008 – Dec. 2008 Iraq
Heavy Mobile Mechanic
Diagnose, troubleshoot, and repair all faults annotated on the 2404 from the previous LTI.
Inspect vehicle for proper operation of all its components to include: proper fluid levels, driveline functions, electrical systems, brake system, CTIS system, OGPK system, power inverter, make sure there is clear visibility in all windows if not change out the glass, make sure all the interior is in proper working condition and that exterior is FMC or 10/20 standard also depending on the mission.
Assist teammates with daily tasks and troubleshooting of the vehicles.
Ensure proper torque and placement of hardware is used throughout the vehicle
Work with Quality Control & Quality Assurance to get a better understanding of what they are inspecting for and common trends on our vehicles.
ITT Systems Oct. 2007 – Nov. 2008 Qatar
Housing Specialist
Performed duties related to all aspects of ITT furnished housing.
Liaison between ITT and Sponsor.
Discharged duties relative to maintenance of housing facilities and furnishings, inventory of property, upkeep and maintenance of new employees' rooms, processing of attendance of contractual employees, including pick-up / drop-off at airport and transport to or from appointments.
Performed shared-administrative duties in generating excel database input, scheduling, appointment notifications, and other housing related duties as required in accordance with published ITT housing policies, work nights and weekends as part of my duties to support the project.
Worked closely with the Sponsor and the Head of HR, Including all Dept.
Heads to successfully complete my mission.
ITT Systems June 2006 – Sep. 2007 Qatar
A/C Engineer
Performs a wide variety of maintenance and repair on Vehicle AC Systems.
Repairs and maintains air filters, blower fans, belts, and bearings.
Troubleshoots, diagnoses, and repairs various makes and models of AC equipment.
Understand the operating principles of heating, air conditioning, and work safety practices related to HVAC work.
Knowledge of methods, tools, and equipment used in the repair of heating and air conditioning equipment.
Performs daily work duties associated with the trade with little to no supervision in the field.
Dimensions International Aug.2005 – May. 2006 Iraq
Heavy Equipment Engineer/Operator
Performed mechanical/electrical repairs and modification of the wide range of military and commercial wheeled vehicles and towed equipment, in accordance with faults noted on 2404 inspection or reported by the user. All repairs are to be completed to current VOSA & MOD standards, while also ensuring the correct specialist tools are used to carry out repairs. Inspect vehicle for proper operation of all its components to include: proper fluid levels, driveline functions, electrical systems, brake system, CTIS system, and OGPK system.
HMMWV National RECAP Production
Army fleet running Field Service Maintenance
M1165 A1 W/B3 Perimeter Armor Frag 1, 2, 5 Kits Installation and Support.
KBR Sept. 2003 – Aug. 2005 Iraq/Afghanistan
Truck Diver/ Convoy Commander / Driver Instructor
Transported fuel to multiple places across Iraq.
Handled all employee issues daily.
Instructed all employees on loading, unloading and transporting
supplies carefully across Iraq and on Camp Sites.
Completed other task as needed;
Sanitation Assistant
Skills
Administrative Duties,
Excel, Windows
Fleet mate
Logistics, Inventory, Policies,
Quality Control, Quality Assurance
Driving Instructor
Safety, Supervision
CDL Class A
HVAC - A/C
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