Management Manager

M. Paul Coté

*** **** ******

North Hatfield, MA 01066

413-***-**** cell

*.****@*******.***

Summary of Qualifications

An accomplished and seasoned professional with proven success in operations management, sales, and overall organizational mission achievement. Superior communication skills: easily interacts with executives, agencies, clients, vendors, and staff. Technically proficient in spreadsheets, word processing, graphics, CRMs, payroll, wealth management, and accounting software.

Selected Accomplishments

• Improved AUM by 485% in two years with wealth management firm and doubled law firm’s income 98% without increasing costs in either case.

• Oversaw all operational matters for a Wealth Management and Estate Planning firm, in particular management development, strategic planning, marketing, sales, human resources, and compliance.

• Performed financial turnaround for clients, bringing bankrupt firms to solvency.

• Expanded stand alone store to chain of six.

• Reduced product waste from 28% to .01%, resulting in an additional $6 million dollars of profit.

• Revamped corporate billing process to collect all monies in 15 days vs. 6 months.

• Built company from scratch to produce over 7 million dollars per year.

Professional Experience

Management and Supervision

• Identified, collected, and organized data from multiple sources for input into weekly, monthly, quarterly, annual, and ad hoc reports provided to senior management, RIA, SEC, and clients.

• Directed activities of staff and management, company-wide.

• Developed best practices policies to facilitate growth and efficiency.

• More than 25 years of experience in data entry and administration.

• Excellent communication skills, both written and personal.

• Able to deal with a diversity of clients, professionals and staff.

• Can effectively work independently; likewise a cooperative and flexible team player.

Compliance and Training

• Administered all areas of Agency compliance.

• Established periodic compliance audits and reviews; performed daily compliance supervision.

• Organized and conducted full operations training and directed client relations.

• Ensured acquiescence with compliance standards and regulatory requirements.

• Identified compliance risks from every business line and managed them by providing training, advice, testing, and monitoring.

• Carried out compliance planning for every business line.

• Developed and updated inventory of regulations, rules, practices and guidelines for operations.

• Presented the firm in communication and interaction with regulatory bodies.

• Held compliance training and was responsible for updating employees and line managers on compliance-related matters.

• Reviewed and monitored internal procedures and practices to provide compliance with group and regulatory requirements.

• Made sure that systems and Anti Money Laundering (AML) processes met the requirements of regulations.

• Implemented specific measurements and monitored business activities as necessary.

• Carried out ad hoc projects and prepared periodic reports to management.

Administration

• Reviewed and approved payables

• Developed and managed the department budget

• Tracked expenditures

• Reconciled accounts

• Monitored biweekly payroll expenses

• Coordinated department HR actions

• Collected and reported performance metrics

• Planned and coordinated office space realignment

• Implemented staff training recommendations

• Prepared reports and presentations

• Performed various research and analysis assignments involving HR and other management issues

Employment History

Cote & Associates - North Hatfield, Massachusetts Feb. 2007 to present

General Business Consultant

Cohen & Burnett, PC - McLean, Virginia July 2004 to Feb. 2007

Director of Operations, Communications, & Marketing

Emeritus I.T. & Communications, Inc. - Arlington, Virginia Jan. 2003 to Dec. 2005

President / CEO

DOC Imaging, LLC - District of Columbia Jan. 1993 to Dec. 2002

General Manager/ COO

Thermal Systems of America, Inc. - Springfield, Massachusetts Feb. 1986 to Jan. 1993

General Manager /Director of Operations

Theo’s Audio Video - Hadley, Massachusetts Feb. 1978 to Jan. 1986

General & Operations Manager

Skills

• Contract Negotiation

• Benefits Management

• State and Federal Compliance

• Compensation Management

• Human Resources Compliance

• Buying

• General I.T. & Network Administration

• Full P&L Responsibility

• OSHA Compliance

• Web Design and Development

Awards

• Was rated as number one in United States for Compliance in Advertising and Communications: Pacific West Financial 2005, 2006. Never before awarded to one individual concurrently.

• Awarded Number 1 Producer at T.S.A. 7 years in a row.

• President’s Award for Sales, Pioneer Electronics of America.

Education

B.A. in Communications and Business Administration. GPA 3.96/4.00 Magna cum laude

The Way College, Emporia KS, Graduated 1984

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