Customer Service Administrative Assistant

Beverly Stephens Tsikata

**** ******** ******, ****** *****, MD 20748 * 240-***-****

**********@***.***

Experience

**/**** – Present Howard University Washington, D.C.

Administrative Aide

Answer telephone and receives visitors ascertaining their needs, handles requests for information and resolves or refers complaints in accordance with department program policies and procedures

Serves as liaison between department chair, faculty, staff and handles interdepartmental request for assistance

Supervises clerical and student workers and assures departmental assignments are completed in a timely manner.

Drafts, prepares, types, and reviews a variety of correspondence, documents and reports

Sorts, review, and distributes mail, responding to routine correspondence and education verifications

Establish and maintain student/personnel files and department documents and reports

Maintains appointment schedule for Departments Chairperson

Coordinates and arranges for department meetings, conferences, luncheons, travel and special events

Monitors budget expenditures and inventory as it relates to office supplies, equipment and publications

Compiles materials for use in reports, budget estimates, presentations and statements

Maintains time and attendance records and reports for non-salaried departmental personnel

Record/transcribes minutes of faculty meetings and didactic retreats

Assist with Upper Division admissions process (i.e. application review, interview & acceptance processes)

01/2006 – 06/2006 Howard University Washington, D.C.

Administrative Aide

Performed duties as outlined above as contract employee

07/1998 – 10/2005 Adecco/DuPont Axis, AL

Administrative Assistant

Provided administrative/clerical support to Plant Safety Department

Maintained/updated various spreadsheets and numeric numbering system for plant orders

Document Control Clerk

Coordinated reviews/updates of Safety procedures

Recorded/transcribed site Incident Investigations, formatted findings for final report

Maintained disability, vacation and time/attendance reports for various personnel

Assisted in Administrative HR duties

Maintained security badge system for employees and contractors

Facilitated the transferred of employee data from Sonitrol Security System to Continuum

Enabled/Disabled security badges for plant access

Maintained and provided security data reports for plant personnel as needed

Coordinated onsite vendor services for personal safety equipment

08/1997 – 06/1998 Lynwood Nursing Home Mobile, AL

Receptionist

Answered incoming calls, screened visitors and typed correspondence

Maintained office equipment and ordered supplies

Distributed mail and faxes

Reviewed and verified applications and licenses

Maintained call out and vacation logs

06/1997 – 08/1997 Manpower Inc. Mobile, AL

Records Clerk

Located and delivered patient charts for a pediatrics clinic

Assisted office personnel and nurses

10/1994 – 12/1996 Inchcape Shipping Services Mobile, AL

Account Rendering Clerk

Assisted vendors with billing services for vessels docked in various ports of call

Verified and documented charges made to the vessel

Arranged “Cash to Master” services for vessel personnel

Aided in Accounts Receivable/Payable

09/1993 – 05/1994 Thomas & Associates Beltsville, MD

Receptionist

Maintained front office providing customer service and phone coverage

Handled scheduling of conference rooms for various meetings

Maintained customer/client files for attorneys and mortgage brokers

Distributed mail and faxes

08/1990 – 03/1991 Edgewood Management Ft. Washington, MD

Rental Assistant

Processed rental applications, maintained property wait list

Verified and collected information for recertification of renter

Dispatched maintenance personnel

Accounts payable reports for corporate

Posted rental payments and made banking deposits

Education

1976 Gaithersburg High School Gaithersburg, MD

REFERENCES PROVIDED UPON REQUEST

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