Customer Service and Office Management

SUMMER WYNN

**** **** ***** ***** *****, Seffner, Florida 33584

321-***-**** ***********@*****.***

EDUCATION

University of North Florida – Brooks College of Health Jacksonville, Florida Bachelor of Science in Health August 2014

Major Concentration: Exercise Science GPA: 3.1

• National Honors Leadership Society August 2014

• STAR Certified (Skills To Achieve Results) April 2014 Brooks College of Health Professional Skills Development Program WORK EXPERIENCE

The Travelers Indemnity Company Orlando, Florida

Claims Customer Service Representative February 2015 – April 2016

• Gathered and recorded relevant details such as: customer/caller contacts, incident description, parties involved, damages, injuries, mitigation guidelines, and actions taken

• Read customer cues and tailored communication to neutralize stress

• Navigated numerous systems and platforms simultaneously

• Applied analytical, problem solving, verbal, and written skills Progressive Step Rehabilitation Services Jacksonville, Florida Physical Therapy Assistant Internship May 2014 – August 2014

• Obtained patient medical history

• Administered daily physical assessments and ensured patient comfort

• Performed clerical duties including but not limited to: answering phones, scheduling appointments, ordering supplies, and filling out insurance forms

• Guided patients through exercise prescriptions

• Assisted therapists with patient evaluation and measurements

• Monitored and documented patient progression, symptoms, and vitals

• Prepared treatment areas and setup equipment

AmeriCorps Jacksonville, Florida

Independent Living Mentor August 2012 – August 2013

• Assisted on-campus students with intellectual and developmental disabilities

• Provided daily hands-on training to develop and improve independent living skills

• Built lesson plans for future company use

• Planned social, physical wellness, academic, and budgeting strategies to prepare students for life after graduation

• Educated students on public and city transportation paired with safety training

• Constructed and administered quarterly comprehensive assessments of each student's progress

• Coordinated weekend, holiday, and themed activities to amplify positive social experiences Longhorn Steakhouse Jacksonville Beach, Florida

Hostess and Busser February 2010 – March 2012

• Greeted guests and patrons personally and on the telephone

• Managed event related work

• Gathered and relayed customer orders

SUMMER WYNN

1415 Lake Shore Ranch Drive, Seffner, Florida 33584

321-***-**** ***********@*****.***

Page 2 Café Boulder, Colorado

Barista and Front Store Management June 2008 – July 2009

• Managed, recorded, and balanced transactions

• Culinary preparation and administration for all patrons alike

• Entrusted to open and close store at proper times and account for daily inventory CERTIFICATIONS

American College of Sports Medicine EP-C July 2014 – July 2017 ACSM Certified Exercise Physiologist

VOLUNTEER EXPERIENCE

American Red Cross

Disaster Training and Relief Preparation

Life Rolls On

Catty Shack Ranch Wildlife Sanctuary

Habitat for Humanities

University of North Florida

Nature Trail Preservation

Jacksonville Beach Cleanup

Arc of Jacksonville

Event Coordination and Participation for Individuals with Disabilities Atlantic Beach Marshfest 5K

Activities Volunteer

YMCA

Educated Students with Disabilities on Importance of Exercise

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